At a Glance
- Tasks: Lead a high-performing Claims team and drive strategy for customer outcomes.
- Company: Join ERGO UK Specialty, a reputable specialist insurer focused on growth.
- Benefits: Enjoy hybrid working, life insurance, private medical cover, and volunteering days.
- Other info: We value diversity and are committed to an inclusive recruitment process.
- Why this job: Shape the future of claims in a collaborative and impactful leadership role.
- Qualifications: Senior claims leadership experience and strong decision-making skills required.
The predicted salary is between 60000 - 75000 £ per year.
Department: Claims
Location: London (Hybrid) - 2 days in the office
Role Purpose
We are seeking a commercially minded Head of Claims to lead our Claims function in London. This is a high-impact leadership role with responsibility for claims strategy, service delivery and delegated authority oversight and customer outcomes. You will shape capability, strengthen governance and work closely with clients, brokers and senior stakeholders to drive performance in a growing specialty insurance business.
Responsibilities
- Lead and develop a high-performing Claims team.
- Own claims strategy, service delivery and customer outcomes.
- Oversee delegated claims activity across third-party partners.
- Strengthen governance, controls, reporting and performance.
- Build effective relationships with clients, Underwriters, and internal stakeholders.
- Drive continuous improvement across claims operations.
What you will bring
- Senior claims leadership experience within insurance.
- Strong technical knowledge of claims handling and delegated authority oversight.
- Sound understanding of claims governance and UK regulatory expectations.
- Commercial judgement, strategic thinking and strong decision-making skills.
- The ability to influence stakeholders and lead change effectively.
What you can expect
- A senior leadership role with real influence and visibility.
- The opportunity to shape claims capability in a growing specialty business.
- A collaborative environment.
- A competitive benefits package including hybrid working, life insurance, private medical cover and volunteering days.
ERGO UK Specialty is a well-established specialist insurer with a strong market reputation. We are focused on profitable, sustainable growth, operational excellence and delivering consistent value to clients and partners.
Equal opportunities
We are an equal opportunities employer and welcome applications from all suitably qualified candidates. We are committed to a fair, inclusive and accessible recruitment process. If you’re ready to take on a visible leadership role and help shape the future of claims, we’d love to hear from you.
Head of Claims employer: Exceptional Dental
ERGO UK Specialty is an exceptional employer, offering a dynamic and collaborative work culture in the heart of London. As a leader in the specialty insurance sector, we provide our employees with significant growth opportunities, competitive benefits including hybrid working, private medical cover, and a commitment to inclusivity. Join us to make a meaningful impact while enjoying a supportive environment that values your contributions and fosters professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Claims
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Exceptional Dental). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Exceptional Dental. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Head of Claims
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Exceptional Dental.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Exceptional Dental. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Exceptional Dental
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Exceptional Dental to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Exceptional Dental, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Exceptional Dental's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
