Delegated Authority Oversight Manager

Reporting to:Lead – Delegated Authority Oversight

Department: Delegated Authority Governance and Technical Oversight

Location:London (Hybrid) - 2 days in the office (with travel between ERGO offices and to external partners as required)

No visa sponsorship with this role

Role Purpose

We are looking for an experienced Delegated Authority Oversight Manager to strengthen the governance, oversight and assurance of ERGO UK’s delegated authority arrangements. As a subject matter expert, you will oversee binder, coverholder and third-party administrator relationships, ensuring they operate in line with regulatory expectations, capacity provider requirements and internal governance standards while supporting good customer outcomes

Responsibilities:

• Maintain and continuously improve ERGO UK’s Delegated Authority governance framework in line with regulatory and market requirements.
• Oversee the full lifecycle of delegated arrangements, including due diligence, onboarding, approval, ongoing oversight and renewal.
• Maintain accurate central records of binders, agreements, service levels and delegated authority limits.
• Coordinate annual binder reviews and renewals with underwriting, compliance and capacity provider stakeholders.
• Deliver risk-based oversight and assurance reviews of UK and EU coverholders and TPAs.
• Assess the quality of delegated underwriting, claims handling, reporting and customer outcomes.
• Review and challenge bordereaux, management information and KPI data for completeness, accuracy and timeliness.
• Track remediation actions and escape? (original text: Track remediation actions and **escalate** risks, breaches or material issues appropriately.)
• Provide clear oversight reporting to senior management, governance committees and capacity providers.
• Support compliance monitoring, audits, thematic reviews, control testing, attestations and regulatory enquiries.
• Monitor financial and operational performance across the delegated authority portfolio and highlight emerging trends or capacity concerns.
• Build effective relationships with underwriting teams, brokers, capacity providers and external partners.
• Provide practical training and guidance on delegated authority obligations, controls and processes.
• Represent ERGO UK in relevant market forums and working groups.

About You:

• Strong experience of delegated authority governance, oversight or assurance within the insurance market.
• Sound knowledge of binder, coverholder and TPA arrangements and their associated risks and controls.
• Good understanding of the FCA Handbook, including SYSC, PROD, COND and Consumer Duty; knowledge of Central Bank of Ireland expectations is advantageous.
• Experience reviewing bordereaux, MI, KPIs and delegated partner performance.
• Confidence in constructively challenging stakeholders and translating complex requirements into practical action.
• Excellent planning, communication, relationship-management and decision-making skills.
• A proactive, collaborative approach, with integrity, transparency and strong attention to detail.
• The ability to manage priorities, meet deadlines and deliver high-quality outcomes.

What we offer

You will join a collaborative, fast-paced environment where you can contribute to key business priorities. This is an opportunity to take a visible, influential role in a specialist insurance business, working across underwriting, claims, compliance, finance and data. You will help shape a robust delegated authority framework, strengthen partner performance and support consistently good customer outcomes.

Our benefits are designed to support and add value, offering recognition for your work and fair reward. We offer a range of benefits including hybrid working, life insurance, private medical and dental cover and volunteering days.

Why ERGO?

ERGO is a well-established brand in its target markets, backed by Group A-rated securities and the strong ownership of ERGO Versicherung AG. ERGO UK Specialty focuses on profitable, sustainable business in the UK and Ireland while improving capacity management, operations, and efficiency through simpler products, processes, and policy wordings. Its client-led approach, consistent capacity, and specialty underwriting expertise have supported successful UK business since 2001 and under ERGO ownership since 2013.

If you have the expertise and judgement to provide effective delegated authority oversight, we would be pleased to hear from you.

We are committed to creating an inclusive workplace where everyone is respected and able to contribute. We welcome applications from candidates with diverse backgrounds and experiences and can discuss reasonable adjustments throughout the recruitment process.