At a Glance
- Tasks: Support IT systems, resolve faults, and maintain network efficiency across schools.
- Company: Join a forward-thinking educational Trust focused on technology and innovation.
- Benefits: Gain hands-on experience, professional development, and a supportive work environment.
- Other info: Opportunity to lead small projects and grow your skills in a dynamic setting.
- Why this job: Make a real difference in education by ensuring tech runs smoothly for students and staff.
- Qualifications: Basic IT knowledge and a passion for problem-solving and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Support the Director of Technology and Trust Technical Lead in the development of a high-quality IT support service. Work with the Director of Technology and Trust Technical Lead to ensure that the IT systems across the Trust are available for use by staff and students, kept secure, and running efficiently. To contribute to the development of coherent IT policies and procedures across the Trust and apply them consistently.
Responsibilities
- Maintain the ICT network, installations of peripherals and software; restoring faults, replace consumables, updating software, running regular backups, ensuring software licences are updated and setting up new equipment.
- Detect, diagnose, and resolve software, basic computer, server, and peripheral device faults. Interpret diagnostic information, prioritise resolutions and determine if external support is required.
- Follow a schedule of ICT maintenance activities across the schools, making amendments as appropriate for additional tasks/requests.
- Support data integrity within the MAT.
- Make suggestions for improvement and efficiency as appropriate.
- Maintain an up-to-date inventory of ICT software & licences in schools. Assist with the security of equipment and asset labelling, as necessary.
- Record loans of ICT equipment. Perform regular maintenance and updates on the Chromebook trolleys and iPad charging stations. Keep a log of the types of faults fixed and investigated to refer to if similar errors/faults reoccur.
- Assist with the update of the website content when needed.
- Joint responsibility for the inventory systems, production of ID tags and the set and maintenance of all staff licenses and email addresses in the cloud solution.
- With support from the Director of Technology and Trust Technical Lead, take the lead on specific smaller IT projects or aspects of larger projects. Assist the Director of Technology and Trust Technical Lead with larger IT projects across the Trust.
- Assist the Director of Technology and Trust Technical Lead with development and maintenance of accurate documentation of systems, processes, and common tasks as well as a knowledgebase for common faults.
- To ensure the schools and associated IT systems are fully compliant with GDPR and any associated data protection laws. This includes maintaining up to date records of backups, recovery checks, licenses etc, data mapping and risk management.
- Assist staff with the adoption of positive approaches to cyber-security through measures such as good password hygiene, appropriate use of secure systems, and use of multi-factor authentication.
- Deploy and monitor security software such as antivirus and encryption products through the Trust MDM.
- Work with the Director of Technology and Trust Technical Lead to develop and deliver staff training and awareness campaigns focused on cyber-security and other IT products used in the Trust.
- Ensure that correct procedures are followed for granting and maintaining access to systems and IT resources.
- Other duties and responsibilities
Other duties and responsibilities
- Request support from the Director of Technology and Trust Technical Lead where appropriate.
- Work with the Director of Technology and Trust Technical Lead to develop your own knowledge and skills.
- Undertake the necessary training associated with the post.
- To ensure all tasks are carried out with due regard to Health and Safety.
- To undertake appropriate professional development including adhering to the principle of performance management.
- To adhere to the ethos of the MAT.
- To promote the agreed vision and aims of the MAT.
- To set an example of personal integrity and professionalism.
- Attendance at appropriate staff meetings.
- Any other duties as commensurate within the grade in order to ensure the smooth running of IT across the schools.
- Willingness to work at and travel across to and between schools in the Trust as and when required.
IT Second Line Support Technician in Birmingham employer: Excelsior Multi Academy Trust
As an IT Second Line Support Technician within our Trust, you will be part of a collaborative and supportive work culture that prioritises professional development and employee growth. We offer a range of benefits including flexible working arrangements and opportunities to lead innovative IT projects, all while ensuring our systems are secure and efficient for both staff and students. Join us in making a meaningful impact in the educational sector, where your contributions will be valued and recognised.
Contact Details:
Excelsior Multi Academy Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Second Line Support Technician in Birmingham
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for a role like the IT Second Line Support Technician. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some practical experience. Whether it's volunteering to help with IT support at local schools or taking on freelance gigs, showing that you can maintain ICT networks and troubleshoot issues will make you stand out. Plus, it gives you real-life examples to discuss in interviews!
✨Tip Number 3
When you land an interview, come prepared with questions that show your interest in the role and the organisation. Ask about their current IT projects or how they handle data security. This not only demonstrates your enthusiasm but also helps you gauge if the Trust is the right fit for you.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are proactive and take the time to engage with us directly. Plus, it gives you a chance to showcase your tech-savvy skills right from the start!
We think you need these skills to ace IT Second Line Support Technician in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Second Line Support Technician role. Highlight relevant experience and skills that match the job description, like your troubleshooting abilities and knowledge of IT systems.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've supported IT services in the past and how you can contribute to our Trust's goals.
Showcase Your Problem-Solving Skills:In your application, give us a glimpse of your problem-solving skills. Describe situations where you've diagnosed and resolved IT issues effectively, as this is key for the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Excelsior Multi Academy Trust
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to IT support. Be prepared to discuss common software and hardware issues, as well as how you would diagnose and resolve them. Familiarise yourself with the specific systems and tools mentioned in the job description.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to share examples of how you've tackled IT problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to think critically and act efficiently under pressure.
✨Understand GDPR and Cyber-Security
Since compliance with GDPR and cyber-security is crucial for this role, make sure you can discuss these topics confidently. Brush up on data protection laws and be prepared to suggest ways to improve security measures within an IT environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the current IT challenges the Trust faces or how they measure success in their IT support services. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.
