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- Tasks: Provide top-notch desktop support and contribute to exciting projects across client sites.
- Company: Join ONNEC Group, a leading tech partner with a commitment to diversity and inclusion.
- Benefits: Enjoy competitive pay, a supportive work environment, and opportunities for professional growth.
- Why this job: Be part of a dynamic team making a real impact in the tech world.
- Qualifications: Experience in IT support, familiarity with Windows and macOS, and strong problem-solving skills.
- Other info: Flexible working hours and opportunities to work across various UK locations.
The predicted salary is between 36000 - 60000 £ per year.
Location: Basingstoke, Hampshire, United Kingdom
Earnings: £ to £
ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and an 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere. From structured cabling to managed services, our end-to-end services give infrastructure that can be completely relied on. We offer a complete solution for business connectivity.
We are seeking a proactive and customer-focused Desktop Support Engineer to join our small, dedicated team delivering both front and back-office support across ONNEC client sites. This site-based role is responsible for providing high-quality desktop support, contributing to project work, and assisting with stores-related activities. As a key member of the support function, this engineer will work closely with internal colleagues, client end-users, client IT teams, and third-party vendors. You will report to both ONNEC and client leads and play an important role in ensuring smooth daily operations and an excellent customer experience.
What you’ll be doing as our Desktop Support Engineer:
- Support of current and metier specific legacy hardware/software environments/bespoke support tasks and resolutions.
- Maintaining an excellent incident and request service resolution for all supported metiers in scope.
- Provide hardware device deployment & support for desktops, laptops, thin client, tablets, telecoms and mobile devices.
- Apply a corporate O/S to all supported devices, fully understand the technology and infrastructure - Windows & IOS platforms.
- Support core build software for lifecycle of current/bespoke/new introductory apps.
- Perform application troubleshooting, installation & reinstallation.
- Use ITSM Service Now tooling for all Incidents, User requests and Changes, ensuring SLAs are not breached and all administration tasks are within the accepted service guidelines.
- Moves – surveys, ad-hoc moves, post moves support and project related moves, required as on demand.
- MFD support – “On Call” or other printing methodology.
- Corporate Networking & WiFi – Patching, troubleshooting and root cause analysis.
- Understanding and familiarisation of the different BCM related support requirements for all UK metiers.
- Provide support for mobility services, and act as an effective and helpful point of escalation.
- Awareness of OH & H&S user needs – support, help, advice and implementation.
- Invoke escalation processes where needed for effective incident management across UK multi metier locations.
- Perform reporting/ad hoc tasks and be able to provide effective analysis and summaries of data.
- Work closely with IT Desktop Controls to provide stock inventory reports and inventory management.
- Maintain accurate records of the ITSM asset inventory and lifecycle - including device deployments, user assignments, and hardware information.
- Engaging and working on projects and requirements from transition/alignment/transformation across multi metiers.
- Accountability and responsibility for the creation and upkeep of knowledge bases and key technical documentation.
- Adhere to the H&S guidelines, promote and action in accordance with metier and local policies.
- Promote and work within the CIB/Group BNPP IT Security guidelines.
- Liaise with representatives and peers, to ensure the best level of support is provided to the Business.
What we’re looking for in our Desktop Support Engineer:
- Experience within a Banking environment preferred.
- Experience in delivering support directly to end user desks F2F.
- Good working knowledge of Windows and macOS operating systems.
- Experience troubleshooting hardware, software, and peripheral issues.
- Familiarity with Active Directory, user account management, and basic networking.
- Experience supporting common business applications (Microsoft 365, email, VPN, printers).
- Experience providing hands-on desktop / end-user IT support.
- Ability to escalate complex issues appropriately while resolving standard tickets independently.
- Ability to work a shift rotation based on the location and support needs of the zone.
- Flexibility to work within other UK zone locations, as and when required.
JB1485582BasDSEB in Basingstoke employer: ExcelRedstone
Contact Detail:
ExcelRedstone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land JB1485582BasDSEB in Basingstoke
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars. The more people you know in the tech world, the better your chances of landing that Desktop Support Engineer role at ONNEC.
✨Tip Number 2
Show off your skills! If you’ve got experience with Windows and macOS, make sure to highlight that in conversations. Bring up specific examples of how you’ve solved problems in the past – it’ll make you stand out!
✨Tip Number 3
Don’t just apply and wait! Follow up on your application through our website. A quick email or call can show your enthusiasm and keep you on the radar of hiring managers.
✨Tip Number 4
Prepare for the interview by brushing up on common troubleshooting scenarios. Be ready to discuss how you’d handle specific issues with hardware or software, especially in a banking environment. Confidence is key!
We think you need these skills to ace JB1485582BasDSEB in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Engineer role. Highlight your experience with Windows and macOS, as well as any relevant support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don't forget to mention your customer-focused approach, as that's key for us.
Showcase Your Technical Skills: In your application, be sure to showcase your technical skills, especially around troubleshooting hardware and software issues. Mention any experience with ITSM tools like Service Now, as we value that expertise highly.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ExcelRedstone
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and macOS operating systems, as well as any specific software mentioned in the job description. Be ready to discuss your troubleshooting experiences with hardware and software issues, especially in a banking environment.
✨Showcase Your Customer Service Skills
As a Desktop Support Engineer, you'll be interacting with end-users regularly. Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you resolved issues face-to-face and how you ensured a positive experience for the user.
✨Familiarise Yourself with ITSM Tools
Since you'll be using ITSM Service Now for incident management, it’s a good idea to familiarise yourself with this tool or similar ones. Be prepared to discuss how you’ve used such tools in the past to manage incidents and requests effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about common issues you might encounter in desktop support and how you would handle them. This will show your proactive approach and ability to think on your feet.
