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- Tasks: Oversee multiple prestigious client sites, ensuring top-notch service delivery and client satisfaction.
- Company: Excellerate Services, a dynamic and inclusive organisation in the hospitality sector.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Lead teams and build strong client relationships while driving continuous improvement.
- Qualifications: Experience in account management or hospitality, with strong leadership and communication skills.
- Other info: Join a diverse team committed to excellence and professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: Based in Hertfordshire with required travel to South and Midland regions.
Reporting to: Operations Director
Responsible for: Multiple client locations
Salary: ÂŁ45,000
Main purpose of job: We are seeking an experienced and detail-oriented individual who can act as an Operational Regional Manager to oversee a portfolio of prestigious client sites, ensuring the highest standards of service delivery. With a strong background in hospitality, the ideal candidate will bring a passion for delivering exceptional client experiences, a meticulous eye for detail, and the ability to build trusted, long-term partnerships. This role requires a balance of operational leadership, client relationship management, and strategic thinking to deliver best-in-class service while driving continuous improvement across multiple locations.
Key Responsibilities
- Client Relationship Management: Act as the primary point of contact for assigned client sites, building strong and trusted relationships at all levels. Proactively understand client needs, expectations, and business objectives to deliver tailored solutions. Conduct regular client meetings and site visits, providing clear communication and reporting on performance.
- Service Delivery Excellence: Ensure service standards are consistently delivered to a “best-in-class” level across all sites. Oversee day-to-day operations, resolving issues promptly and effectively. Drive continuous improvement initiatives, seeking opportunities to enhance service delivery and client satisfaction.
- Operational & Team Leadership: Lead, motivate, and support on-site teams to achieve operational excellence. Ensure all staff are trained, engaged, and aligned with company service standards. Monitor and manage performance against agreed KPIs and SLAs.
- Commercial & Financial Management: Manage budgets, forecasts, and financial performance for assigned accounts. Identify opportunities to add value for clients while maintaining profitability. Prepare and present performance reports, demonstrating service delivery outcomes and business value.
- Compliance & Standards: Ensure all services comply with health, safety, and industry regulations. Maintain a culture of quality, safety, and professionalism across all sites.
Skills & Experience Required
- Proven experience in account management, hospitality management, or client service leadership, ideally overseeing high-profile or multi-site operations.
- Strong background in hospitality or facilities management with a clear understanding of client service excellence.
- Exceptional attention to detail and a passion for delivering outstanding client experiences.
- Excellent communication, negotiation, and relationship-building skills.
- Strong leadership ability with experience managing and motivating diverse teams.
- Commercial awareness with experience in budget management and reporting.
- Highly organised, with the ability to manage multiple priorities across multiple client sites.
Personal Attributes
- Client-focused mindset with a proactive and professional approach.
- Natural leader who inspires confidence and delivers results through people.
- Resilient, adaptable, and able to perform under pressure.
- Strategic thinker with a hands-on approach to problem solving.
- Passionate about service quality and continuous improvement.
What We Offer
- Opportunity to manage a portfolio of prestigious client sites.
- A dynamic, supportive, and professional working environment.
- Competitive salary and benefits package.
- Opportunities for career development and progression within a growing organisation.
Senior Account Manager in England employer: Excellerate Services
Contact Detail:
Excellerate Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager in England
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their values and what they’re looking for in a Senior Account Manager. Tailor your responses to show how your experience aligns with their needs – it’s all about making that connection!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your leadership skills and client relationship management experience, as these are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make it happen!
We think you need these skills to ace Senior Account Manager in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Account Manager role. Highlight your experience in account management and hospitality, and show us how your skills align with our needs. We want to see how you can bring value to our team!
Showcase Your Achievements: Don’t just list your responsibilities; tell us about your successes! Use specific examples that demonstrate your ability to deliver exceptional client experiences and drive continuous improvement. We love seeing quantifiable results!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who is not only skilled but also a great fit for our culture. Share your passion for service quality and how you inspire teams to achieve excellence.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Excellerate Services
✨Know Your Clients
Before the interview, research the company’s key clients and their expectations. Understanding their business objectives will help you demonstrate how your experience aligns with their needs, showing that you can build strong relationships right from the start.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Highlight specific situations where you motivated your team to achieve operational excellence or resolved conflicts effectively. This will illustrate your ability to inspire confidence and deliver results through people.
✨Demonstrate Attention to Detail
Since this role requires a meticulous eye for detail, be ready to discuss how you ensure service standards are met across multiple locations. Share specific instances where your attention to detail has led to improved client satisfaction or operational efficiency.
✨Prepare for Financial Discussions
Brush up on your budget management skills and be prepared to discuss how you've managed financial performance in past roles. Bring examples of how you've identified opportunities to add value for clients while maintaining profitability, as this is crucial for the position.
