At a Glance
- Tasks: Create magical experiences for guests and provide top-notch customer service.
- Company: Join the iconic Disney Cruise Line team and be part of the magic.
- Benefits: Live and work in a diverse environment with professional growth opportunities.
- Other info: Must be ready to embrace life at sea and work in a multicultural setting.
- Why this job: Make unforgettable memories while sailing to stunning destinations.
- Qualifications: Experience in guest services and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and forming genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.
You will report to the Guest Services Manager.
Responsibilities:- Provide front desk / Guest services support for all Guests
- Answer main switchboard calls; appropriately route calls
- Facilitate Guest requests & assist in the delivery of Guest items to staterooms
- Provide Guest information and assistance as needed on Island Operation
- Maintain a cash float of at least $2,500.00 US; responsible for cash handling, currency exchange and balancing monies
- Take action and follow through on all Guest issues
- Assist Guests through application-based channels, via telephone and in person
- Responsible for computer work associated with Guest transactions
- Assist in any other areas of Guest Services, as required
- Provide internet support for Guests including personal one-on-one assistance, assisting with personal devices connecting to Wi-Fi and recording Guest internet issues
- Provide DCL App support for Guests including personal one-on-one assistance.
- Minimum one year front desk/guest services experience in a high volume hotel / resort / cruise ship within the last 5 years
- Familiarity with front office computer software and proficiency in common software such as Microsoft Programs
- Comfortable with new technologies including smart phone applications and internet packages
- Excellent written and verbal communication skills, interpersonal skills
- Ability to work in a fast paced, multi-tasked environment
- Ability to deal with challenging situations and handle multiple situations simultaneously
- Multi-lingual preferred
This is a shipboard role. You must:
- Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
- Be willing to follow and perform safety role, emergency responsibilities and associated responsibilities as specified in the ship Assembly Plan
- Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control
- If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations
- Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
- Complete a pre-employment medical
- Obtain a criminal background check
- Bring approved work shoes
Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.
Guest Services Host/ess with Disney Cruise Line employer: excellent recruitment
At Disney Cruise Line, we pride ourselves on creating magical experiences for our guests while fostering a diverse and inclusive work environment. As a Guest Services Host/ess, you will be part of a supportive community that values excellence and personal growth, offering unique opportunities to develop your skills while living and working at sea. Join us to embark on a rewarding career where every day brings the chance to make cherished memories for families from around the world.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Host/ess with Disney Cruise Line
✨Tip Number 1
Get to know Disney Cruise Line inside out! Familiarise yourself with their values and the kind of experiences they create for guests. This will help you connect with the interviewers and show them you're genuinely interested in being part of the magic.
✨Tip Number 2
Practice your communication skills! As a Guest Services Host/ess, you'll be interacting with guests from all walks of life. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to handle any situation that comes your way.
✨Tip Number 3
Network like a pro! Reach out to current or former Disney Cruise Line employees on platforms like LinkedIn. They can provide insider tips and might even refer you for the position, giving you a leg up in the application process.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Disney family and ready to embark on this exciting journey.
We think you need these skills to ace Guest Services Host/ess with Disney Cruise Line
Some tips for your application 🫡
Show Your Disney Spirit:When you're writing your application, let your passion for Disney shine through! Share any experiences you've had that connect with the magic of Disney and how you can bring that joy to our guests.
Tailor Your CV:Make sure your CV is tailored to the Guest Services Host/ess role. Highlight your front desk experience and any relevant skills, especially in customer service and technology, to show us you're the perfect fit!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We want to see your personality come through, so don’t be afraid to let us know who you are!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this magical opportunity. We can’t wait to hear from you!
How to prepare for a job interview at excellent recruitment
✨Know the Disney Magic
Before your interview, dive deep into what makes Disney Cruise Line special. Familiarise yourself with their values and the unique experiences they offer. This will not only show your genuine interest but also help you connect your answers to their mission of creating cherished memories.
✨Showcase Your Guest Services Experience
Be ready to discuss your previous roles in guest services. Highlight specific situations where you went above and beyond for guests, especially in high-pressure environments. Use examples that demonstrate your problem-solving skills and ability to handle multiple tasks simultaneously.
✨Tech Savvy is Key
Since the role involves assisting guests with technology, brush up on your knowledge of common software and smartphone applications. Be prepared to discuss how you've used technology in past roles to enhance guest experiences or streamline processes.
✨Emphasise Teamwork and Multicultural Awareness
Working on a cruise ship means collaborating with a diverse team. Share experiences that showcase your ability to work well in multicultural environments. Discuss how you’ve navigated challenges and built connections with colleagues from different backgrounds.
