Desktop Support Tech in Richmond

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Richmond, VA and provide end-user support.

Duties and Responsibilities

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Supports and maintains user account information including rights, security, and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Resolves network connection issues, tracks network connections back to network switches.
• Escalates problems and issues to a higher level of support if unable to resolve.
• Represents the company in a professional and businesslike manner and communicates effectively with customers and associates.
• Interacts with customers, responding to routine technical questions or requests for information.

Skills and Qualifications

• Minimum 3 to 6+ years of experience supporting PC Hardware and software.
• Comfortability providing hands and feet support for Server and Network is a plus.
• Experience supporting mobile data plans, mobile networks, and devices is a plus.
• Minimum 3+ years of Deskside Support experience.
• ServiceNow or similar ticketing system experience.
• Hardware and software support experience.
• Customer Facing experience.
• Able to train quickly on procedures and should have good IT knowledge base.
• Basic network troubleshooting skills.
• Able to multi-task, work in a fast-paced environment with strong personalities, and detail oriented.
• CompTIA A+ certification preferred but not required.

Wage Range

The rate for this position is between $18.75 - $27.50 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

Expiration

This posting is anticipated to remain open until 3/27/2026.

CompucomStaffing, a division of CompuCom Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business.