Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead contract management for environmental services, ensuring high-quality delivery and tenant satisfaction.
- Company: Exceleron Designs is dedicated to creating safe, thriving communities for tenants.
- Benefits: Enjoy a competitive salary, excellent benefits, and flexible working arrangements.
- Why this job: Make a real impact on community living while developing your leadership skills in a supportive environment.
- Qualifications: Experience in contract management and team leadership is essential; customer focus is key.
- Other info: Join a company recognised as one of the Sunday Times Best Places to Work.
The predicted salary is between 44000 - 62000 £ per year.
We are seeking a Contract Manager to join our Housing Management team, supporting the delivery of safe and thriving communities which our tenants are proud to call home. This is a fantastic opportunity for an experienced and knowledgeable Estates/Environmental Services professional who is passionate about ensuring we can provide homes in a safe, well-maintained environment.
Utilising your contract management skills and financial acumen, you will lead on the procurement, management and monitoring of different service contracts, from grounds maintenance to tree surgery and communal cleaning, ensuring the delivery of high-quality services, focusing on getting things right first time and continuously improving the service. You will be accountable for developing and implementing contract management frameworks, as well as undertaking regular performance reviews.
As well as managing the performance of contractors, you will also lead and manage the performance and development of your team of Contract Officers and Administrators, providing coaching and other development support as required. Tenant involvement is a key part of this role; gaining their insights and support when services are procured, and ongoing monitoring through inspections and customer satisfaction. You will be responsible for ensuring tenants are kept informed about performance and variations to contracts, as well as liaising with tenants to resolve issues and complaints. You will also be responsible for providing performance-related data for internal and external reporting.
Our Ideal Candidate:
- Customer-focused individual who can build strong stakeholder relationships to deliver high standards of service and drive continuous improvement.
- Experience of procuring environmental, communal and/or estates management services, such as grounds maintenance, cleaning, waste management, pest control etc.
- Proven track record of successful contract management, with experience of performance management, enhancing compliance and oversight of financial and budgetary controls.
- Experience of developing, managing and motivating a team.
- Managing approximately 15 contracts at different stages of their lifecycle, highly organised, and able to effectively manage competing priorities and deadlines.
We are an organisation that values collaboration between our tenants, colleagues and contractors. You can therefore expect to work 3 days per week from a Midland Heart site, supplier site or onsite with tenants in the community.
In return for your expertise, we offer a competitive salary, excellent benefits, and the opportunity to shape contracted services that deliver safe, well-maintained homes and communities for our tenants.
We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category.
Applications close at midnight on Sunday 01st June 2025; however, we reserve the right to assess and appoint prior to the advertised closing date. Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal where you can upload a CV and Covering Letter.
We are proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
No agencies please.
Contract Manager (Estates / Environmental Services) employer: Exceleron Designs
Contact Detail:
Exceleron Designs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager (Estates / Environmental Services)
✨Tip Number 1
Familiarise yourself with the specific environmental and estates management services mentioned in the job description. Understanding the nuances of grounds maintenance, cleaning, and waste management will help you speak confidently about your experience during interviews.
✨Tip Number 2
Network with professionals in the housing management sector, especially those who have experience with contract management. Engaging with industry peers can provide insights into best practices and may even lead to referrals for the role.
✨Tip Number 3
Prepare examples of how you've successfully managed contracts in the past, focusing on performance management and stakeholder relationships. Being able to share specific instances where you've driven continuous improvement will set you apart from other candidates.
✨Tip Number 4
Research Midland Heart's Tenants at Heart Corporate Plan 2025-2030. Understanding their goals and values will allow you to align your responses during interviews, demonstrating that you're not just a fit for the role but also for the organisation's mission.
We think you need these skills to ace Contract Manager (Estates / Environmental Services)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contract management, particularly in environmental and estates services. Use specific examples that demonstrate your ability to manage multiple contracts and lead a team.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating safe and thriving communities. Mention how your skills align with the role's requirements, such as stakeholder relationship building and performance management.
Showcase Relevant Experience: When detailing your work history, focus on your achievements in procuring and managing service contracts. Include metrics or outcomes that illustrate your success in enhancing compliance and financial oversight.
Highlight Team Leadership Skills: Since the role involves managing a team, emphasise your experience in developing and motivating others. Provide examples of how you've successfully coached team members to improve performance and service delivery.
How to prepare for a job interview at Exceleron Designs
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Contract Manager in Estates/Environmental Services. Familiarise yourself with the specific services mentioned in the job description, such as grounds maintenance and communal cleaning, so you can discuss them confidently.
✨Showcase Your Experience
Prepare to discuss your previous experience in contract management, particularly in environmental or estates management services. Highlight specific examples where you've successfully managed contracts and improved service delivery.
✨Emphasise Team Leadership Skills
Since the role involves managing a team of Contract Officers and Administrators, be ready to talk about your leadership style. Share examples of how you've motivated and developed your team in past roles, focusing on collaboration and performance improvement.
✨Engage with Tenant-Centric Approaches
Given the emphasis on tenant involvement, prepare to discuss how you would engage with tenants to gather insights and feedback. Think of ways to demonstrate your commitment to putting tenants at the heart of service delivery.
