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- Tasks: Oversee a diverse portfolio of properties and lead a dynamic team to enhance tenant satisfaction.
- Company: Midland Heart, a leading social housing provider with a commitment to community.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Make a real difference in housing management while developing your leadership skills.
- Qualifications: Experience in property management and a passion for improving tenant services.
- Other info: Join a supportive team in a Smart Working environment with travel opportunities.
The predicted salary is between 57433 - 64433 £ per year.
Location: Birmingham, B15 – Hybrid + Travel
Salary: £57,433 per annum
Hours: 35 hours per week
Contract: Permanent
Shape the future of third-party housing management at Midland Heart. Midland Heart is a leading social housing provider and property owner with a growing residential and commercial leasehold estate. We are creating a new specialist role to strengthen oversight of our third-party managed portfolio, with a laser focus on managing agent performance, data compliance and service quality across a geographically dispersed estate.
Responsibilities
- Have strategic oversight, from property handover to strategic disposals, of a growing portfolio of around 2,000–2,500 residential and commercial properties across the East and West Midlands.
- Lead relationships with roughly 100 external managing agents, managing, assuring and constructively challenging third-party performance.
- Lead and develop a newly formed specialist team.
- Ensure tenants remain at the heart of service delivery, ensuring compliance, value for money and driving improvements in tenant satisfaction measures.
Ideal Candidate – Qualifications
- ATPI (Associate of The Property Institute) qualified or demonstrable experience of private property management.
- Proven experience of all matters relating to private residential and/or commercial leasehold management, including its legislative context and policy framework.
- Experience of leading, managing and developing a geographically dispersed operational team.
- Commercial acumen, with experience managing budgets and delivering value for money.
- A track record of improving services and customer satisfaction.
- The confidence to challenge, influence and make evidence-based decisions while maintaining effective, professional relationships.
As a Smart Working organisation, will work from a Midland Heart site three days a week and remotely from home for two days. Successful delivery will require willingness and ability to travel across the dispersed portfolio to meet with team, contractors, managing agents and attend AGMs.
Closing date: Thursday 15 January 2026
We are proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
To apply, click the apply button and submit your CV and cover letter via our candidate portal.
Senior Property Manager in Birmingham employer: Exceleron Designs
Contact Detail:
Exceleron Designs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Property Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to tenant satisfaction and compliance, so you can showcase how your experience aligns with their goals during the chat.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in managing properties and leading teams makes you the ideal candidate for the Senior Property Manager role. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Midland Heart.
We think you need these skills to ace Senior Property Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Property Manager role. Highlight your experience in property management, especially with third-party agents, and showcase any relevant qualifications like ATPI. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about property management and how you can contribute to Midland Heart's mission. Be sure to mention your experience with improving tenant satisfaction and managing budgets.
Showcase Your Leadership Skills: Since this role involves leading a newly formed team, make sure to highlight your leadership experience. Share examples of how you've successfully managed teams and improved service delivery in previous roles. We love seeing evidence of your ability to inspire and develop others!
Apply Through Our Website: Don't forget to apply through our candidate portal! It's the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click the apply button and submit your CV and cover letter!
How to prepare for a job interview at Exceleron Designs
✨Know Your Portfolio
Before the interview, take some time to familiarise yourself with the types of properties Midland Heart manages. Understand the challenges and opportunities in both residential and commercial leasehold management. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As a Senior Property Manager, you'll be leading a team. Prepare examples of how you've successfully managed and developed teams in the past. Highlight specific instances where your leadership improved service delivery or tenant satisfaction, as this will resonate well with the interviewers.
✨Demonstrate Commercial Acumen
Be ready to discuss your experience with budgets and financial management. Think of examples where you’ve delivered value for money or improved financial performance in property management. This will show that you understand the business side of property management, which is crucial for this role.
✨Prepare Questions About Compliance and Service Quality
Since the role focuses on managing agent performance and compliance, prepare insightful questions about how Midland Heart measures success in these areas. This not only shows your interest but also your understanding of the importance of compliance and service quality in property management.
