At a Glance
- Tasks: Manage network services and ensure smooth operations across multiple service streams.
- Company: Excelerate Technology, a leader in complex communication solutions.
- Benefits: Competitive salary, 25 days leave, pension, and free team lunches.
- Other info: Flexible working options and a collaborative team culture.
- Why this job: Take ownership of critical services and make a real impact in a tech-driven environment.
- Qualifications: Experience in telecoms or managed services, strong Excel skills, and excellent communication.
The predicted salary is between 42000 - 48000 £ per year.
Salary: £42,000 – £48,000 per annum (depending on experience)
Excelerate Technology is a leader in complex communication solutions, delivering critical connectivity and technology services to customers around the world. We are looking for a Network Services Manager to take responsibility for the operational management, administration and commercial oversight of our network and platform-based services.
The Challenge: This is a varied role at the heart of our Technical team. You will be responsible for ensuring our customer and internal services are effectively managed, accurately documented and commercially controlled. From cellular connectivity and satellite communications to video streaming and secure file-sharing platforms, you’ll coordinate multiple service streams while working closely with our Technical, Sales and Finance teams and external service providers.
What you’ll lead:
- Service Management: Maintain a comprehensive and accurate service register, ensuring services, contracts, subscriptions and service-related assets are properly recorded and managed.
- Network & Services: Oversee the operational performance of services including cellular connectivity, satellite communications, video streaming platforms and secure file-sharing solutions.
- Provisioning: Support the provisioning, modification, suspension and termination of services, ensuring services are correctly managed and recorded.
- Commercial: Oversee the commercial administration of services, including contract and renewal tracking, invoice reconciliation, service margins and identifying opportunities for cost control and optimisation.
- Suppliers: Manage relationships with network operators and service providers, coordinating with them to support effective service delivery.
- Systems: Administer internal systems relating to mobile contracts, SIM allocations and CRM platforms, maintaining accurate and up-to-date information.
- Billing: Work closely with Finance to ensure recurring services are accurately provisioned and billed.
- Governance: Maintain documentation covering service processes and governance, ensure adherence to company policies, data protection requirements and contractual obligations, and support audit and compliance activities.
- Improvement: Identify opportunities to improve internal workflows and service administration processes, helping to ensure our services remain well controlled and efficiently managed.
Who you are: You’re an organised, analytical and commercially aware professional who is comfortable working in a technical environment. You have excellent attention to detail and the ability to manage multiple service streams while maintaining accurate records and clear processes. You’ll ideally have experience within telecoms, connectivity, managed services or a similar technical environment, together with experience managing supplier relationships, service contracts or recurring services. Strong Microsoft Excel skills and experience with CRM or comparable business platforms are important, as is the ability to monitor costs, billing and service margins. Experience with cellular or satellite communication services, recurring revenue service models or structured service management methodologies such as ITIL would be advantageous. Most importantly, you’re proactive, self-motivated and confident coordinating with multiple stakeholders. You’ll work closely with our Technical Engineers, Sales and Finance teams, as well as external suppliers and network operators, so strong communication, organisation and problem-solving skills are essential.
What we offer:
- 25 days annual leave (plus bank holidays)
- Pension
- Employee Assistance Programme
- Fresh fruit in the office
- Free team lunch at the office on the last Friday of each month
- Free car parking at our head office
- Purpose-driven work within a specialist technology business
- A collaborative and supportive team
Ready to take ownership? Join us and play a key role in managing the network and platform-based services that support our customers and internal operations. Based out of our Cardiff HQ, with some flexibility for remote working and occasional travel.
Network Services Manager in Cardiff employer: Excelerate Group
Excelerate Group is an exceptional employer, offering a dynamic work environment in Cardiff where innovation meets purpose. With a strong focus on employee growth and development, we provide comprehensive training and support to help you excel in your role while making a meaningful impact on emergency services. Our competitive salary and uncapped commission structure, combined with a collaborative culture, make us a standout choice for professionals looking to thrive in the healthcare technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Network Services Manager in Cardiff
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Excelerate Group and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Excelerate Group.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Network Services Manager in Cardiff
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Excelerate Group.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Excelerate Group.
How to prepare for a job interview at Excelerate Group
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
