At a Glance
- Tasks: Travel to various sites, install and support IT equipment, and provide hands-on tech assistance.
- Company: Excelcare, a growing care provider with a supportive team culture.
- Benefits: Up to £37,500 salary, 25 days holiday, and ongoing learning opportunities.
- Other info: Enjoy a friendly environment with excellent career growth and a company vehicle.
- Why this job: Combine your love for tech with travel and make a real difference in care homes.
- Qualifications: 1-3 years in IT support, full UK driving licence, and strong troubleshooting skills.
The predicted salary is between 37500 - 37500 £ per year.
We are looking for a practical, organised and customer-focused IT Field Engineer to join our growing IT Department. Excelcare are a privately owned care provider with 31 care and nursing homes, a homecare division and a number of other smaller, expanding businesses, supporting over 3500 users across multiple locations. This role is ideal for someone who enjoys travelling, working hands-on with technology and supporting people.
As an IT Field Engineer, you will visit sites across London, Essex, Milton Keynes, Cambridge and surrounding areas, supporting care homes, offices and operational locations with a wide range of IT installations, upgrades and support activities. No two days are the same. One day you could be installing wireless access points, replacing network equipment and updating documentation and the next you may be delivering equipment, supporting a site issue or assisting with the setup of a new location. This role combines technical work with a strong focus on organisation and administration. Maintaining accurate records, photographs, asset information and documentation is just as important as completing the technical work itself.
What you can expect:
- Salary: Up to £37,500 depending on experience
- Based at our Support Office in Bromley, Kent
- Working hours: 9:00am – 5:30pm, Monday – Friday
- Company Pool Vehicle Provided
About the role of an IT Field Engineer:
- Travelling to sites using a company vehicle to deliver IT equipment and infrastructure hardware
- Installing and supporting switches, wireless access points, routers and associated network equipment
- Assisting with Meraki, DrayTek and Starlink installations following company standards
- Building, configuring and deploying laptops, desktops, printers and mobile devices
- Asset tagging and recording all deployed equipment, recording serial numbers and installation details
- Installing and maintaining structured cabling, patch panels and network cabinets
- Providing onsite IT support where remote support is not suitable
- Taking site photographs and maintaining installation records
- Producing simple rack layouts, cabinet diagrams and equipment location drawings
- Keeping the enquiry/ticketing system – Freshservice accurately updated
- Assisting with site relocations, equipment moves and new site setups
- Preparing equipment and assisting with stock control activities at Support Office
- Escalating technical issues to senior engineers when required
About you:
- Full UK Driving License is essential
- 1–3 years' experience within an IT support, field engineering or technical support role
- Experience installing or supporting network equipment such as switches, routers and wireless access points
- Basic understanding of networking and Wi-Fi technologies
- Experience with Microsoft 365 and Windows 11
- Experience working with CAT5e and CAT6 structured cabling
- Experience maintaining technical documentation and records
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Good organisational and time management skills
- Professional, friendly and approachable
- Strong attention to detail
- Reliable, punctual and dependable
- Excellent organisational skills
- Comfortable travelling between multiple sites
- Practical and hands-on approach to problem solving
- Strong sense of ownership and responsibility
- Positive attitude and willingness to learn
- Pride in maintaining accurate documentation and records
- Commitment to delivering excellent customer service
What we offer in return for your hard work:
- 25 Days holiday plus bank holidays
- Refer a Friend Scheme rewarding £500 for every person you refer*
- DBS certificate paid by Excelcare*
- Comprehensive induction to the company and role
- Funded qualifications via the apprenticeship programme (where required)
- Contributory pension
- Annual pay rise*
- Discretionary annual bonus*
- Company pool vehicle for business travel
- Ongoing learning and development opportunities
- Friendly and supportive team environment
- Blue Light Card membership reimbursement – where you can access a wide range of discounts
If you are interested to find out more, please apply online today – we look forward to hearing from you.
IT Field Engineer in London employer: Excelcare
Excelcare is an excellent employer for IT Field Engineers, offering a dynamic work environment where no two days are the same. With a strong focus on employee growth through funded qualifications and ongoing development opportunities, our friendly and supportive team culture ensures that you will thrive while making a meaningful impact across multiple care locations in London and beyond. Enjoy competitive benefits including a company pool vehicle, generous holiday allowance, and a commitment to excellent customer service.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Excelcare values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Excelcare might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Excelcare!
✨Direct Apply to Excelcare
Let's not forget to apply directly through the Excelcare website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Field Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Excelcare.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Excelcare. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Excelcare
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
