Care Coordinator – Homecare – Tower Hamlets
Salary: Up to £30,000 (depending on experience)
Working hours: 8:30 am – 5:00 pm, Monday to Friday, plus on‑call as per the rota every 6 or 7 weeks.
Main responsibilities as Homecare Care Coordinator
- Proactively manage new care package referrals.
- Allocate Homecare care workers' rota and workloads on the electronic management system.
- Match care workers to service users based on care need, skills, experience, and personalities.
- Maintain effective links and communication with local authority teams, care workers, service users, relatives and other stakeholders.
- Follow up on any concerns raised by care workers and liaise/referral to appropriate professionals, including GPs, OTs and DNs.
- Ensure care workers are appropriately trained and able to carry out their duties and responsibilities effectively and sensitively.
- Maintain efficient administrative systems and records.
- Implement and monitor all care packages and care plans as detailed within individual service agreements.
- Record and report any complaints whilst ensuring that all quality standards, complaints and comments are dealt with promptly.
- Deal with emergencies arising from the service.
- Manage the homecare service and staff in accordance with the organisation’s aims and objectives, policies and procedures.
- Assist in reviews of all Homecare care worker inductions and training needs on a regular basis to meet the annual training requirements.
- Monitor and record absence for allocated staff.
- Carry out regular supervision and monitoring of Homecare care workers in line with the service’s registration requirements.
- Provide an emergency “on‑call” service as per rota.
- Undertake quality assurance processes, including telephone monitoring calls and care record audits.
About you
- Previous experience working as a Care Coordinator is desirable, or considerable experience within Home Care.
- Understanding of CQC regulations and requirements.
- Excellent IT skills and competency in Microsoft Office packages as well as databases or people rostering systems.
- Excellent verbal and written communication skills with an eye for detail ensuring accuracy of data.
- Ability to work under pressure with changing demands that require responsiveness and flexibility.
- Excellent people skills with the ability to provide an exceptional level of service.
- Experience of prioritising tasks and meeting deadlines without compromising accuracy.
Benefits of joining us as Homecare Care Coordinator
- 28 days holiday including bank holidays
- £325 per week when supporting on‑call
- 45p per mile mileage reimbursement
- A business parking permit, allowing you to park more easily in the community
- Up to 50 % enhancement to pay on bank holidays*
- DBS certificate paid by Excelcare*
- Contributory pension scheme
- Annual salary review
- Refer a Friend Scheme rewarding up to £500 for every person you refer*
- Comprehensive induction programme
- Employee of the month scheme – £100 for outstanding contribution
- Free learning and development, with opportunities for progression
- Terms and conditions apply.
Are you passionate about delivering exceptional care and support for people at home, with a drive for continued improvement and development? If so, this could be the right fit for you.
Please apply online today – we are waiting to hear from you.
Care Coordinator (Homecare) employer: Excelcare
Excelcare is an exceptional employer that prioritises a supportive work culture and the professional growth of its employees. With competitive benefits, including a generous car allowance, and a commitment to quality improvement in care homes across London and Essex, Excelcare fosters an environment where nurses can thrive and make a meaningful impact in the lives of residents.
