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- Tasks: Welcome visitors, manage calls, and keep the reception area tidy.
- Company: Excelcare, a family-owned care home group with over 34 years of experience.
- Benefits: Competitive pay, 28 days holiday, free parking, and employee rewards.
- Why this job: Make a real difference in people's lives while working in a supportive team.
- Qualifications: Positive attitude, great communication skills, and customer service experience.
- Other info: Join a caring community with opportunities for growth and development.
Overview
We have an opportunity for an efficient and friendly weekend Receptionist at our Water Hall Care Home in Milton Keynes.. You will become part of a compassionate and welcoming team providing physical, emotional, and social support and most importantly outstanding meal experiences for the people living in our care home. Your dedication, reliability and support will make a difference every day.
Excelcare is a family-owned care home group established for over 34 years. We provide the highest standards of care to older people with a range of needs including dementia, physical disabilities, and mental health issues. Outstanding care is central to everything we do. By joining us you will become one of the ‘family’ and in return for your dedication and hard work you can expect:
- £12.85 to £13.05
- 10 Hours a Week Available – 10am to 3pm Weekends Only
About the role
- As a receptionist you will be the first point of contact for all visitors to the care home therefore it is essential that everyone is greeted with a warm welcome.
- Ensure all visitors sign in and out.
- Answer all telephone calls and ensure that messages are delivered in a timely manner or calls are transferred to the relevant person.
- Deal with incoming and outgoing post.
- Ensure the reception area is always kept neat and tidy.
- Work closely with the Home Manager and Administrator to ensure the home is stocked with stationery required.
- Recording and reporting on the homes daily and weekly updates as advised by the Home Manager.
- The role also includes promoting the home, conducting show arounds, and supporting the with any recruitment of new team members.
What we are looking for
- A positive, can do approach
- Excellent communication skills
- Good IT skills – Word, Excel and Powerpoint
- Attention to detail
- Previous experience in a customer facing or reception role.
What we offer in return for your hard work
- 28 Days holiday including bank holidays
- Free on-site parking*
- Enhancement to pay on bank holidays
- Refer a Friend Scheme rewarding £500 for every person you refer
- DBS certificate paid by Excelcare*
- Comprehensive induction programme
- Funded qualifications via the apprenticeship programme (where required)
- Employee of the month – £100 for outstanding contribution
- Team appreciation week
Terms and Conditions apply
If you are interested in the position, please apply today – we look forward to hearing from you.
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Receptionist employer: Excelcare Holdings
Contact Detail:
Excelcare Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Make sure you research the care home and its values before your interview. Knowing about their commitment to outstanding care will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact, so role-play greeting visitors and answering calls. This will help you feel more confident and ready to make a great first impression.
✨Tip Number 3
Dress smartly and arrive early for your interview. A neat appearance shows that you take the role seriously, and being punctual demonstrates your reliability – both key traits for a receptionist in a care home.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates and shows your enthusiasm for the position. Plus, it’s a great way to remind them of your interest in joining their caring team.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and approachable side. Remember, we’re looking for someone who fits into our family vibe.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous customer-facing roles or experiences that showcase your communication skills and attention to detail. This will help us see why you’d be a great fit!
Keep It Neat and Tidy: Just like the reception area you’ll be managing, your application should be well-organised and easy to read. Use clear formatting and check for any spelling or grammar mistakes. A polished application shows us you care about the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Water Hall Care Home!
How to prepare for a job interview at Excelcare Holdings
✨Show Your Warmth
As a receptionist, your role is all about making people feel welcome. During the interview, demonstrate your friendly and approachable nature. Practice greeting the interviewer with a smile and a positive attitude, as this will reflect how you would interact with visitors at the care home.
✨Know the Company
Familiarise yourself with Excelcare's values and mission. Understanding their commitment to outstanding care will help you align your answers with what they are looking for. Mention specific aspects of their service that resonate with you, showing that you’re genuinely interested in being part of their team.
✨Highlight Your Communication Skills
Since excellent communication is key for this role, prepare examples from your past experiences where you effectively communicated with customers or colleagues. Be ready to discuss how you handle phone calls and messages, as well as how you ensure clarity in your interactions.
✨Demonstrate Attention to Detail
In a reception role, attention to detail is crucial. Bring up instances where your meticulous nature has made a difference, whether it’s in managing schedules or keeping records. You might even want to mention how you keep your workspace organised, as this reflects your ability to maintain a tidy reception area.
