At a Glance
- Tasks: Support construction projects by tracking performance and maintaining accurate data.
- Company: Claud Investments, a leading property investment and development company.
- Benefits: Gain hands-on experience in operations with potential for career growth.
- Other info: Opportunity to work closely with project managers and enhance your professional skills.
- Why this job: Be part of a dynamic team ensuring high-quality refurbishment projects succeed.
- Qualifications: Strong organisational skills and a proactive attitude are essential.
The predicted salary is between 30000 - 40000 € per year.
Make sure to apply with all the requested information, as laid out in the job overview below.
About us
Claud Investments is a property investment and development company specialising in the acquisition and refurbishment of residential properties. We deliver high-quality refurbishment projects, typically converting properties into multi-unit accommodation. Quality, programme control, and clear communication are central to how we operate.
Job Summary
We are seeking a highly organised and proactive Operations Assistant to support the delivery of construction projects. This role is responsible for:
- Tracking site performance
- Maintaining accurate data and reporting
- Enforcing accountability through validation and escalation
- Monitoring HMO licence status across all relevant projects
The Operations Assistant acts as a control and visibility layer, ensuring projects and compliance processes remain on track without directly managing operations.
Key Responsibilities
- Project Tracking and Site Visibility (Core)
- Monitor all live projects against programme timelines
- Track (based on PM updates only): Start dates, Progress vs programme, Labour levels, Key milestones
- Asana and Reporting Management (Critical)
- Maintain accurate and up-to-date data in Asana
- Input and structure: Daily PM updates, Weekly summaries, Task progress
- Validation and Challenge (Accountability Driver)
- Review PM updates and identify: Gaps, Inconsistencies, Weak reporting
- Challenge PM where required: Missed start dates, Reduced labour, Lack of progress
- Issue Flagging and Escalation
- Log issues clearly in Asana: Description, Impact, Responsible party (PM)
- Escalate to Manager when: Issues are not resolved, PM response is delayed, Projects are at risk
- Programme Monitoring
- Track progress against programme
- Identify: Delays, Slippage, Risks
- Ensure deviations are flagged early
- HMO Licence Tracking (Control Function)
- Submit and manage HMO applications
- Maintain a central HMO licence tracker across all applicable properties
- Track: Application status (not started, submitted, in review, approved), Key submission dates, Outstanding required documents, Licence expiry and renewal dates
- Ensure: All required information has been provided internally (via head office/architect), No applications are left untracked or delayed
- Flag to manager: Missing documents, Council response delays, Upcoming expiries and renewals
- Documentation and File Management
- Maintain organised records: Reports, Drawings (latest versions only), Project files
- Ensure all information is up to date and easily accessible
- Operational Support to manager
- Act as a key support function for tracking and coordination
- Provide: Clear project snapshots, Reliable operational data, Ensure information is structured, consistent, and actionable
- Aftercare Coordination
- Manage and monitor the aftercare inbox on a daily basis
- Act as the primary point of contact for all aftercare queries from clients
- Log, categorise, and prioritise all aftercare items
- Coordinate internally with Site Managers, Quality Control, and relevant team members to assign responsibility for each item
- Provide clients with clear and realistic timescales for resolution
- Arrange and agree access with clients where required to complete works
- Proactively follow up with the internal team to ensure aftercare items are progressing and completed within agreed timeframes
- Maintain clear and accurate records of all communication, actions, and status updates
- Confirm completion of works with the internal team
- Close out aftercare items by communicating resolution clearly to the client and confirming satisfaction
Operations Assistant employer: Excelcare Holdings
Claud Investments is an exceptional employer that prioritises quality and communication in the property investment sector. With a strong focus on employee growth, we offer a collaborative work culture where your contributions directly impact project success. Located in a dynamic environment, our team enjoys the benefits of professional development opportunities and a supportive atmosphere that fosters innovation and accountability.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Claud Investments and understanding their projects. Show us that you’re genuinely interested in what we do and how you can contribute to our success.
✨Tip Number 3
Practice your responses to common interview questions, especially around project tracking and data management. We want to see that you can articulate your skills clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team.
We think you need these skills to ace Operations Assistant
Some tips for your application 🫡
Follow the Instructions:Make sure you read the job overview carefully and include all the requested information in your application. We want to see that you can follow instructions, so don’t skip any details!
Show Your Organisational Skills:As an Operations Assistant, being organised is key! Highlight your ability to manage data and track projects effectively in your application. We love seeing examples of how you've kept things on track in the past.
Be Proactive in Your Approach:We’re looking for someone who takes initiative. In your application, share instances where you’ve identified issues and taken steps to resolve them. This will show us you’re ready to tackle challenges head-on!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Excelcare Holdings
✨Know the Company Inside Out
Before your interview, take some time to research Claud Investments. Understand their projects, values, and how they operate. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Master the Job Description
Familiarise yourself with the key responsibilities listed in the job description. Be ready to discuss how your skills align with tasks like project tracking, data management in Asana, and issue escalation. Prepare specific examples from your past experiences that demonstrate your capabilities.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, project timelines, and how success is measured in the Operations Assistant role. This shows you're proactive and genuinely interested in contributing to the company.
✨Showcase Your Organisational Skills
As an Operations Assistant, being organised is key. During the interview, highlight your methods for keeping track of multiple projects and maintaining accurate records. You could even bring a sample of your organisational tools or techniques to illustrate your point!
