At a Glance
- Tasks: Lead a passionate team in delivering exceptional homecare services and ensure compliance with regulations.
- Company: Join a fast-growing care provider dedicated to person-centred care.
- Benefits: Enjoy 33 days annual leave, funding for Level 5 Leadership Management, and a supportive team environment.
- Other info: Dynamic role with clear development plans towards becoming a Registered Manager.
- Why this job: Take the next step in your leadership career and make a real difference in people's lives.
- Qualifications: Management experience in homecare and knowledge of CQC regulations required.
The predicted salary is between 35000 - 45000 £ per year.
Join a fast-growing care provider and take the next step in your leadership career!
Location: Tower Hamlets
Salary: Dependent upon experience
Office based - Monday to Friday 8:30am – 5:00pm
Excelcare Homecare are looking for a motivated and forward-thinking Deputy Manager to join our high-quality Homecare service covering Tower Hamlets. This role is perfect for a strong leader who is passionate about person centred care and ready to take the next step to becoming a Registered Manager as we will offer a clear and structured development plan.
With the support of our existing and established team, you will have considerable experience and understanding of Homecare operations at management level with sound knowledge of CQC Regulations, legislation and a passion to deliver outstanding care to our service users every day.
About the Role
Our Homecare service is currently delivering approximately 6,500 hours of care per week and as the Deputy Manager you will be responsible for overseeing governance, quality, and compliance across the business.
Key Responsibilities
- In time, act as the CQC-registered individual for the service, ensuring full compliance with all regulatory requirements.
- Establish strong, professional relationships with all stakeholders including service users, their families, local authority, hospitals, commissioning teams, district nurses, therapists and GP’s.
- Lead on safeguarding, incidents, complaints, and quality assurance monitoring.
- Raising, reporting, responding and investigation of complaints, concerns and feedback received through the correct channels in line with company policies and procedures.
- Drive a culture of safe, effective, and person-centred care across the service.
- Maintain oversight of audits, care standards, and ensure inspection readiness.
- Monitor service performance, identifying risks and implementing improvements.
- Ensure robust governance frameworks are embedded.
- Provide leadership and strategic direction to the wider management team.
- Report writing including governance and data updates.
Your Team
You will oversee a well-defined and scalable branch model, including:
- An established Management team.
- A team of branch-based Care Coordinators handling scheduling and capacity, carer availability management and package amendments.
- Community Care Coordinators responsible for consultations, spot checks, supervisions appraisals and competency checks.
- Branch administrative support to manage all administration and compliance processes.
Benefits of joining us
- Funding for Level 5 Leadership Management.
- 33 days Annual Leave (Including bank Holidays).
- Working with a well-established and hard-working team.
- DBS Certificate paid for by Excelcare.
- Contributory Pension Scheme.
- Annual Salary Review.
- Discretionary annual bonus.
- Comprehensive Induction Programme.
- Team Appreciation Days and company events.
About You
- Proven experience at Management level within Homecare.
- Level 5 Diploma in Health Social Care (or working towards).
- Strong working knowledge of CQC regulations, inspections, and quality frameworks.
- Demonstrated ability to lead large teams and services at scale.
- Confident in managing safeguarding, investigations and complaints.
- Strong leadership presence with the ability to influence and develop teams.
- Commercial awareness and understanding of service growth and sustainability.
Are you passionate when it comes to delivering exceptional care and support for the people we care for at home, with a drive for continued improvement and development? If so, then this could be the right fit for you. Please apply on-line today – we are waiting to hear from you.
Deputy Manager – Homecare Service in Kent employer: Excelcare Holdings
Excelcare Homecare is an exceptional employer that prioritises the growth and development of its staff, offering a clear pathway to becoming a Registered Manager through structured training and support. Located in Tower Hamlets, our office-based environment fosters a collaborative and caring culture, where employees enjoy generous benefits such as 33 days of annual leave, funding for Level 5 Leadership Management, and team appreciation events, all while making a meaningful impact in the lives of our service users.
