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For Companies At a Glance
- Tasks: Manage care packages and coordinate care workers to provide top-notch homecare.
- Company: Established homecare service in the vibrant Tower Hamlets area.
- Benefits: Competitive salary, 28 days holiday, mileage reimbursement, and a contributory pension scheme.
- Other info: Opportunities for progression and free learning and development.
- Why this job: Make a real difference in people's lives while developing your career in care.
- Qualifications: Experience in homecare and strong communication skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
We have a fabulous opportunity for a Care Coordinator to join our well-established Homecare Service covering the vibrant Tower Hamlets area of East London. You will need to have experience within a Home Care setting as a Care Coordinator and be passionate about providing the highest quality care to our service users.
What you can expect:
- Salary: Up to £30k (depending on experience)
- 8:30am – 5:00pm, Monday to Friday, plus on call as per the rota every 6 or 7 weeks.
Main responsibilities as Homecare Care Coordinator:
- Proactively managing new care package referrals
- The allocation of Homecare care workers’ rotas and workloads on the electronic management system
- Matching care workers to service users based on care need, skills, experience, and personalities.
- Maintaining effective links and communication with local authority teams, care workers, service users, relatives, and other relevant stakeholders.
- Following up on any concerns raised by care workers and liaising/referring to appropriate professionals, including GPs, OTs, and DNs.
- Ensuring care workers are appropriately trained and able to carry out their duties and responsibilities effectively and sensitively.
- Maintaining efficient administrative systems and records.
- Implementing and monitoring all care packages and care plans as detailed within individual service agreements.
- Recording and reporting any complaints whilst ensuring that all quality standards, complaints, and comments are dealt with promptly.
- Dealing with emergencies arising from the service.
- Managing the homecare service and staff in accordance with the organisation's aims and objectives, policies, and procedures.
- Assisting in reviews of all Homecare care worker inductions and training needs on a regular basis to meet the annual training requirements.
- Monitoring and recording absence for allocated staff.
- Carrying out regular supervision and monitoring of Homecare care workers in line with the service’s registration requirements.
- Providing an emergency ‘On Call’ service as per rota.
- Undertaking quality assurance processes, including telephone monitoring calls and care record audits.
About you:
- Previous experience working as a Care Coordinator is a desirable requirement or considerable experience within Home Care.
- Understanding of CQC regulations and requirements.
- Excellent IT skills and competency in Microsoft Office packages as well as databases or people rostering systems.
- Possess excellent verbal and written communication skills with an eye for detail ensuring accuracy of data.
- Ability to work under pressure with changing demands that require you to be responsive and flexible.
- Excellent people skills with the ability to provide an exceptional level of service.
- Experience of prioritising tasks and meeting deadlines without compromising accuracy.
Benefits of joining us as Homecare Care Coordinator:
- 28 Days holiday including bank holidays
- £325 per week when supporting on-call
- 45p per mile mileage reimbursement
- A Business Parking Permit, allowing you to park more easily in the community
- Up to 50% enhancement to pay on bank holidays*
- DBS certificate paid by Excelcare*
- Contributory pension scheme
- Annual salary review
- Refer a Friend Scheme rewarding up to £500 for every person you refer*
- Comprehensive induction programme
- Employee of the month scheme - £100 for outstanding contribution
- Free learning and development, with opportunities for progression*
Are you passionate about delivering exceptional care and support for people cared for at home, with a drive for continued improvement and development? If so, then this could be the right fit for you. Please apply online today – we are waiting to hear from you.
Locations
Care Coordinator (Homecare) in Dover, Kent employer: Excelcare Holdings
Contact Detail:
Excelcare Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Coordinator (Homecare) in Dover, Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the homecare sector, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your experience aligns with their mission of providing exceptional care. Show them you're not just another candidate, but someone who truly cares about the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your experiences clearly, especially those that highlight your skills in managing care packages and working with diverse teams.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. So, go ahead and hit that apply button!
We think you need these skills to ace Care Coordinator (Homecare) in Dover, Kent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in home care and as a Care Coordinator. We want to see how your skills match the job description, so don’t hold back on showcasing your relevant experience!
Show Your Passion: Let your enthusiasm for providing exceptional care shine through in your written application. We’re looking for someone who’s not just qualified but also genuinely cares about making a difference in people’s lives.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Excelcare Holdings
✨Know Your Care Coordination Basics
Make sure you brush up on your knowledge of care coordination principles and practices. Familiarise yourself with the specific responsibilities mentioned in the job description, like managing care packages and liaising with local authorities. This will show that you're not just interested in the role but also understand what it entails.
✨Showcase Your People Skills
As a Care Coordinator, you'll be working closely with care workers, service users, and their families. Prepare examples from your past experiences where you've demonstrated excellent communication and interpersonal skills. Highlight how you’ve resolved conflicts or improved relationships in a care setting.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Think about potential challenges you might encounter in the role, such as dealing with emergencies or managing staff absences. Prepare thoughtful responses that showcase your problem-solving abilities and how you would handle these situations effectively.
✨Demonstrate Your IT Proficiency
Since the role requires strong IT skills, be prepared to discuss your experience with electronic management systems and Microsoft Office. If you have experience with rostering systems, mention that too! You could even bring along examples of reports or documents you've created to demonstrate your capabilities.