Community Care Coordinator

A fantastic opportunity has arisen for a Community Care Coordinator to join our well-established, hard-working and fun team at our Homecare Service at Excelcare Homecare covering the vibrant Tower Hamlets area of East London.

With previous experience as a Community Care Coordinator, Field Care Supervisor or extensive experience as a Home Care worker ready to make the next step, you will be passionate about providing the highest quality care to our service users. The majority of your time will be spent working with the community - visiting service users in their own homes, as well having dedicated time within the office to complete necessary documentation.

What to expect:

• Salary: Up to £30k (depending on experience)
• Flexible working Hours - plus on call as per the rota every 6 or 7 weeks.

Main responsibilities as the Homecare Community Care Coordinator:

• Meeting service users in their own homes as the initial point of contact and fully assessing people’s care needs and individual requirements.
• Completing thorough care assessments and compiling a detailed person-centred care plan to support customers to achieve their desired goals and outcomes, using our real-time electronic care planning system.
• Reviewing care plans regularly and updating when there is an identified change in need.
• Assessing risks and compiling risk management plans.
• Follow up on any reported changes to customer’s condition or care needs, including making referrals to appropriate health care professionals.
• Work in partnership with customers, their families, carers, advocates and other health and social care professionals to ensure individual and personalised care.
• Work collaboratively with our office-based Care Coordinators to support the planning of realistic care worker rotas, matching needs, skills and personalities.
• Conducting supervisions, spot checks, observations of care and coaching to care workers in the community.
• Shadow new care workers in the community to ensure confidence and competence.
• Provide support and advice to care workers, including in emergencies or if there is a reported challenge.
• Promote safe working practices by following company policies and procedures.
• Promote understanding of legislative and regulatory requirements.
• Report as necessary on any accident/incident or safeguarding concerns raised.
• To work on the on-call rota along with the rest of the team (Paid in addition to salary).

About you:

• Previous experience as a Community Care Coordinator or Field Care Supervisor within a Homecare setting, or a care worker who has considerable experience looking to further develop.
• Understanding of CQC regulations and requirements.
• Excellent communication and written skills.
• Strong IT skills.
• Level 3 (or equivalent) qualification in Health and Social Care, or a Level 2, with desire for progression to Level 3.
• A Team player - able to support the care worker team and show genuine understanding and empathy to lone workers.
• Passionate about uncompromised delivery of high-quality care.
• Be flexible to the needs of the business as required and be involved in the delivery of care where there are staff shortages.
• A warm and caring team player with a real passion for working as part of the team to ensure delivery of high-quality care.
• Willingness to learn, attend further training programmes, such as train the trainer courses, to support you and to support our care workers in the community.

Benefits of joining us as Homecare Community Care Coordinator:

• 28 Days holiday including bank holidays.
• Free on-site parking.
• A Business Parking Permit, allowing you to park more easily in the community.
• Up to 50% enhancement to pay on bank holidays.
• DBS certificate paid by Excelcare.
• Contributory pension scheme.
• Annual salary review.
• Refer a Friend Scheme rewarding up to £500 for every person you refer.
• Comprehensive induction programme.
• Funded qualifications via the apprenticeship programme (where required).
• Employee of the month scheme - £100 for outstanding contribution.
• Free learning and development, with opportunities for progression.

Are you passionate when it comes to delivering exceptional care and support for people cared for at home, with a drive for continued improvement and development? If so, then this could be the right fit for you. Please apply online today – we are waiting to hear from you.