At a Glance
- Tasks: Welcome visitors, manage calls, and keep the reception area tidy.
- Company: Excelcare, a family-owned care home group with over 34 years of experience.
- Benefits: 28 days holiday, free parking, and funded qualifications.
- Other info: Enjoy a supportive environment with opportunities for growth and recognition.
- Why this job: Join a compassionate team and make a real difference in people's lives.
- Qualifications: Good IT skills and previous customer-facing experience.
The predicted salary is between 27900 - 34100 £ per year.
- We have an opportunity for an efficient and friendly
- Bank
- Receptionist at our St Georges Court
Care Home in Cambridge.
You will become part of a compassionate and welcoming team providing physical, emotional, and social support and most importantly outstanding meal experiences for the people living in our care home.
Your dedication, reliability and support will make a difference every day.
Excelcare is a family-owned care home group established for over 34 years.
We provide the highest standards of care to older people with a range of needs including dementia, physical disabilities, and mental health issues.
Outstanding care is central to everything we do.
By joining us you will become one of the 'family' and in return for your dedication and hard work you can expect:
- Monday to Friday (Bank Hours Available)
About the role
- As a receptionist you will be the first point of contact for all visitors to the care home therefore it is essential that everyone is greeted with a warm welcome.
- Ensure all visitors sign in and out.
- Answer all telephone calls and ensure that messages are delivered in a timely manner or calls are transferred to the relevant person.
- Deal with incoming and outgoing post.
- Ensure the reception area is always kept neat and tidy.
- Work closely with the Home Manager and Administrator to ensure the home is stocked with stationery required.
- Recording and reporting on the homes daily and weekly updates as advised by the Home Manager.
- The role also includes promoting the home, conducting show arounds, and supporting the with any recruitment of new team members.
What we are looking for from you
- Good IT skills - Word, Excel and Powerpoint
- Previous experience in a customer facing or reception role.
What we offer in return for your hard work
- 28 Days holiday including bank holidays
- Free on-site parking*
- Enhancement to pay on bank holidays
- Refer a Friend Scheme rewarding £500 for every person you refer
- DBS certificate paid by Excelcare*
- Funded qualifications via the apprenticeship programme (where required)
- Employee of the month - £100 for outstanding contribution
- Team appreciation week
- *Terms and Conditions apply
- #J-18808-Ljbffr
Receptionist in Cambourne employer: Excelcare Holdings
Excelcare is an exceptional employer, offering a warm and supportive work environment at our St Georges Court Care Home in Cambridge. As a family-owned care home group with over 34 years of experience, we prioritise outstanding care and employee well-being, providing generous benefits such as 28 days of holiday, free on-site parking, and opportunities for professional growth through funded qualifications. Join us to be part of a compassionate team where your contributions truly make a difference in the lives of our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Cambourne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Excelcare Holdings. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Excelcare Holdings before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Cambourne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Excelcare Holdings:Your cover letter is your chance to shine! Tell us why you want to work at Excelcare Holdings specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Excelcare Holdings!
How to prepare for a job interview at Excelcare Holdings
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
