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- Tasks: Conduct audits and reviews to enhance care quality across our homes.
- Company: Excelcare, a leading nursing and care home provider with over 34 years of experience.
- Benefits: Competitive salary, generous holiday, pension scheme, and team appreciation days.
- Why this job: Make a real difference in the lives of those we support while advancing your career.
- Qualifications: Experience in health and social care, auditing skills, and strong communication abilities.
- Other info: Join a supportive team with opportunities for professional growth and development.
The predicted salary is between 47000 - 70000 £ per year.
Excelcare is a privately owned nursing and care home provider established for over 34 years. Our London and Essex Region comprises 15 care homes and we have an excellent opportunity for a Regional Performance & Improvement Assessor to join our strong and well-established Home Management and Regional Team.
Purpose of the role
Reporting to the Regional Operations Director (DROD) and working alongside a second Performance & Improvement Assessor, your role will be to undertake audits and reviews to support and embed the Company's quality Framework in relation to the delivery of care offered to the people we support and the overall management of the homes. To understand and monitor the practices within the homes in line with Company standards and measure outcomes, checking that our services are effective for the people who use them.
About the Regional Performance & Improvement Assessor role
- To work within the Company's Quality Framework to monitor the identified Key performance indicators for Oversight and Governance.
- Work together with auditors in our other two regions to ensure that requirements of the quality framework are met.
- Co-ordinate audit and visit schedules in line with regulatory, contractual and company requirements and in collaboration with the Home Managers and DROD.
- To ensure that each home has the required suite of audits completed in line with the Quality framework.
- Undertake pre-audit research and collate data to prepare for audits and identify areas of interest.
- Record, analyse and report findings from audits and quality reviews ensuring that the identified company systems are used in full.
- Produce SMART action plans on the company's system in line with audit and review findings, supporting company-wide continuous improvement ensuring they are high quality and timely feeding back to the Deputy Regional Operations Director (DROD) and Regional Operations Director (ROD).
- To raise safeguarding or serious non-compliance and risk issues to the Home Manager, (DROD) and ROD as appropriate for any risks identified.
- To ensure that all audits are completed in a non-bias approach and support in provision of any information in relation to audits or audit reports completed.
- To provide a monthly report for each home on the barriers, themes etc identified.
- Provide feedback on audit tools and how scoring reflects findings to ROD and raising identified scorings with the Care Quality & Governance team and Chief Operating Officer.
- Promote a culture of openness, honesty and transparency around clinical governance matters through encouraging the sharing of practice and recognition of areas of improvement and excellence.
- Ensure that your own mandatory/statutory training is always up to date.
- Report on status of mandatory/statutory training as part of the audit process.
- Maintain up-to-date knowledge of CQC regulations and standards as well as legislative requirements in line with the Health and Social Care Act 2008 & Health, Social Care Act code of practice on the prevention and control of infections 2008, Health and Safety at work act 1974 and the Management of Health and Safety at Work regulations 1999, Food Safety standards Safer food, better business 2019.
- Set clear lines of communication (e.g., via email, Teams meetings, etc) to individual homes and teams with updates regarding oversight and governance.
- Ensure you work to the Excelcare values in all interactions, striving to achieve outstanding for the people who live in our care homes, team members, families, and external professionals.
- Undertake any other oversight and governance tasks to meet the needs of the organisation as recommended and directed by the DROD and ROD.
About you
- A Management, audit or nurse qualification in the Health and Social care space would be desirable.
- Competent in the use of auditing systems.
- Experience of working in nursing/care homes.
- Experience of managing quality and governance within the health and social care sector.
- A detailed and accurate report writer - able to present complex information to a variety of audiences.
- Competent user of MS Office packages and systems.
- Experience of observing and assessing skills and providing constructive feedback.
- Car owner and full driving licence to be able to travel across services as required - car allowance and business mileage is paid from the regional office.
- Flexibility to travel across regions and to our Support Office in Bromley as necessary.
- Able to work independently and part of a team.
- Excellent communication and organisation skills.
- Ability to identify trends and themes.
- Ability to remain impartial.
- Understanding of CQC regulations and legislation.
- Up to date knowledge of the Care Act, Health & Social Care Act and Mental Capacity Act.
What you can expect in return
- 25 Days holiday plus bank holidays.
- Free parking.
- DBS Certificate paid for by Excelcare.
- Contributory Pension Scheme.
- Discretionary Company Bonus Scheme.
- Annual Salary Review.
- Comprehensive Induction Program.
- Refer a Friend Scheme rewarding up to £500 for every person you refer.
- Team Appreciation Days.
- Long service awards.
If this sounds like your next career move, please apply online today.
Regional Performance & Improvement Assessor in Bromley employer: Excelcare Holdings
Contact Detail:
Excelcare Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Performance & Improvement Assessor in Bromley
✨Tip Number 1
Network like a pro! Reach out to people in the health and social care sector, especially those who work at Excelcare. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of CQC regulations and the Health and Social Care Act. Show us you’re not just a candidate, but someone who’s genuinely passionate about quality care and improvement.
✨Tip Number 3
Practice your STAR technique for answering competency questions. We want to hear about your past experiences in managing quality and governance, so be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us you’re keen on the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Regional Performance & Improvement Assessor in Bromley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in health and social care, especially in auditing and quality management. We want to see how your skills align with the role of Regional Performance & Improvement Assessor!
Showcase Your Skills: Don’t just list your qualifications; demonstrate how you've used them in real-life situations. Use specific examples that reflect your ability to analyse data, conduct audits, and produce reports. This will help us see you in action!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will make it easier for us to understand your qualifications and experiences.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at Excelcare!
How to prepare for a job interview at Excelcare Holdings
✨Know Your Auditing Systems
Make sure you brush up on your knowledge of auditing systems before the interview. Excelcare is looking for someone who is competent in using these systems, so be ready to discuss your experience and how you've applied these tools in previous roles.
✨Understand CQC Regulations
Familiarise yourself with the latest CQC regulations and standards. Being able to demonstrate your understanding of these regulations during the interview will show that you're serious about quality and governance in health and social care.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to showcase your problem-solving skills. Think of examples from your past experiences where you've identified trends or themes and how you addressed them effectively.
✨Showcase Your Communication Skills
Since this role involves a lot of communication with various stakeholders, be prepared to highlight your communication skills. Share examples of how you've successfully communicated complex information to different audiences in your previous roles.
