At a Glance
- Tasks: Conduct audits and reviews to enhance care quality across our homes.
- Company: Excelcare, a leading nursing and care home provider with over 34 years of experience.
- Benefits: Competitive salary, car allowance, and generous holiday entitlement.
- Other info: Join a supportive team dedicated to continuous improvement and excellence in care.
- Why this job: Make a real difference in the lives of residents while advancing your career.
- Qualifications: Experience in health and social care, auditing skills, and strong communication abilities.
The predicted salary is between 46000 - 70000 £ per year.
Excelcare is a privately owned nursing and care home provider established for over 34 years. Our London and Essex Region comprises 15 care homes and we have an excellent opportunity for a Regional Performance & Improvement Assessor to join our strong and well-established Home Management and Regional Team.
Purpose of the role
Reporting to the Head of Care Quality Governance and working alongside a second Performance & Improvement Assessor, your role will be to undertake audits and reviews to support and embed the Company's quality Framework in relation to the delivery of care offered to the people we support and the overall management of the homes. To understand and monitor the practices within the homes in line with Company standards and measure outcomes, checking that our services are effective for the people who use them.
About the Regional Performance & Improvement Assessor role
- To work within the Company's Quality Framework to monitor the identified Key performance indicators for Oversight and Governance.
- Work together with auditors in our other two regions to ensure that requirements of the quality framework are met.
- Co-ordinate audit and visit schedules in line with regulatory, contractual and company requirements and in collaboration with the Home Managers and DROD.
- To ensure that each home has the required suite of audits completed in line with the Quality framework.
- Undertake pre-audit research and collate data to prepare for audits and identify areas of interest.
- Record, analyse and report findings from audits and quality reviews ensuring that the identified company systems are used in full.
- Produce SMART action plans on the company's system in line with audit and review findings, supporting company-wide continuous improvement ensuring they are high quality and timely feeding back to the Deputy Regional Operations Director (DROD) and Regional Operations Director (ROD).
- To raise safeguarding or serious non–compliance and risk issues to the Home Manager, (DROD) and ROD as appropriate for any risks identified.
- To ensure that all audits are completed in a non-bias approach and support in provision of any information in relation to audits or audit reports completed.
- To provide a monthly report for each home on the barriers, themes etc identified.
- Provide feedback on audit tools and how scoring reflects findings to ROD and raising identified scorings with the Care Quality & Governance team and Chief Operating Officer.
- Promote a culture of openness, honesty and transparency around clinical governance matters through encouraging the sharing of practice and recognition of areas of improvement and excellence.
- Ensure that your own mandatory/statutory training is always up to date.
- Report on status of mandatory/statutory training as part of the audit process.
- Maintain up-to-date knowledge of CQC regulations and standards as well as legislative requirements in line with the Health and Social Care Act 2008 & Health, Social Care Act code of practice on the prevention and control of infections 2008, Health and Safety at work act 1974 and the Management of Health and Safety at Work regulations 1999, Food Safety standards Safer food, better business 2019.
- Set clear lines of communication (e.g., via email, Teams meetings, etc) to individual homes and teams with updates regarding oversight and governance.
- Ensure you work to the Excelcare values in all interactions, striving to achieve outstanding for the people who live in our care homes, team members, families, and external professionals.
- Undertake any other oversight and governance tasks to meet the needs of the organisation as recommended and directed by the DROD and ROD.
About you
- A Management, audit or nurse qualification in the Health and Social care space would be desirable.
- Competent in the use of auditing systems.
- Experience of working in nursing/care homes.
- Experience of managing quality and governance within the health and social care sector.
- A detailed and accurate report writer – able to present complex information to a variety of audiences.
- Competent user of MS Office packages and systems.
- Experience of observing and assessing skills and providing constructive feedback.
- Car owner and full driving licence to be able to travel across services as required – car allowance and business mileage is paid from the regional office.
- Flexibility to travel across regions and to our Support Office in Bromley as necessary.
- Able to work independently and part of a team.
- Excellent communication and organisation skills.
- Ability to identify trends and themes.
- Ability to remain impartial.
- Understanding of CQC regulations and legislation.
- Up to date knowledge of the Care Act, Health & Social Care Act and Mental Capacity Act.
What you can expect in return
25 Days holiday plus
Regional Performance in Bromley employer: Excelcare Holdings
Excelcare is an exceptional employer, offering a supportive work culture that prioritises employee growth and development within the health and social care sector. With a commitment to quality and continuous improvement, employees benefit from competitive remuneration, a generous car allowance, and a collaborative environment that fosters transparency and excellence in care delivery across our London and Essex care homes.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Performance in Bromley
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Excelcare Holdings for the Regional Performance role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Regional Performance in Bromley
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Excelcare Holdings, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Excelcare Holdings, and how you can make a difference!
How to prepare for a job interview at Excelcare Holdings
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Excelcare Holdings.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Excelcare Holdings appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Excelcare Holdings supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
