At a Glance
- Tasks: Conduct audits and reviews to enhance care quality and management in homes.
- Company: Excelcare, a leading Nursing and Care Home provider with over 34 years of experience.
- Benefits: Free parking, pension scheme, annual salary review, and team appreciation days.
- Other info: Flexible travel across regions with excellent career growth opportunities.
- Why this job: Join a passionate team making a real difference in care quality and governance.
- Qualifications: Experience in nursing/care homes and strong report writing skills required.
The predicted salary is between 30000 - 40000 £ per year.
Reporting to the Regional Operations Director (DROD) and working alongside a second Performance & Improvement Assessor, the role involves undertaking audits and reviews to support and embed the Company’s quality framework in relation to the delivery of care and overall management of homes.
Excelcare is a privately owned Nursing and Care Home provider established for over 34 years. The Cambridge & Milton Keynes region comprises 14 care homes and offers an opportunity to join a strong and well‑established Home Management and Regional team.
Responsibilities- Undertake audits and reviews to embed the quality framework and monitor key performance indicators for oversight and governance.
- Co‑ordinate audit and visit schedules in line with regulatory, contractual and company requirements, collaborating with Home Managers and the DROD.
- Ensure each home completes the required suite of audits in line with the quality framework.
- Prepare pre‑audit research, collate data and identify areas of interest.
- Record, analyse and report findings from audits and quality reviews, using the company’s system fully.
- Produce SMART action plans based on audit and review findings, supporting continuous improvement and feeding back to the Deputy Regional Operations Director and the Regional Operations Director.
- Raise safeguarding, serious non‑compliance and risk issues to the Home Manager, DROD and ROD as appropriate.
- Ensure audits are completed in a non‑biased approach and support provision of information regarding audit reports.
- Provide monthly reports for each home on identified barriers, themes and other findings.
- Provide feedback on audit tools and scoring to the ROD and raise identified scores with the Care Quality & Governance team and Chief Operating Officer.
- Promote a culture of openness, honesty and transparency around clinical governance matters, encouraging sharing of practice and recognising areas of improvement and excellence.
- Maintain up‑to‑date knowledge of CQC regulations, standards, Health and Social Care Act 2008, Health and Safety at Work Act 1974, Management of Health and Safety at Work Regulations 1999, Food Safety standards, Safer Food Better Business 2019 and related legislation.
- Set clear lines of communication (e.g., via email or Teams meetings) to individual homes and teams with updates on oversight and governance.
- Undertake any other oversight and governance tasks as directed by the DROD and ROD.
- A Management, audit or nursing qualification in the health and social care sector (desirable).
- Competence in the use of auditing systems.
- Experience working in nursing/care homes and managing quality and governance within the sector.
- Strong report writing skills, able to present complex information to diverse audiences.
- Competent user of MS Office packages and systems.
- Experience observing and assessing skills and providing constructive feedback.
- Excellent communication and organisational skills.
- Ability to identify trends and themes, remain impartial and remain up‑to‑date with CQC regulations and legislation.
- Understanding of the Care Act, Health & Social Care Act and Mental Capacity Act.
- Car owner and full driving licence with the ability to travel across services; car allowance and business mileage is paid from the regional office.
- Flexibility to travel across regions and to the Support Office in Bromley as necessary.
- Ability to work independently and as part of a team.
- Free parking.
- DBS certificate paid for by Excelcare.
- Contributory pension scheme.
- Discretionary company bonus scheme.
- Annual salary review.
- Comprehensive induction programme.
- Refer a friend scheme rewarding up to £500 for each person referred.
- Team appreciation days.
- Long service awards.
- Reimbursement of Blue Light Card membership, providing access to discounts.
Regional Performance & Improvement Assessor - Cambridge & Milton Keynes in Newtown employer: Excelcare Holdings Ltd
Excelcare is an exceptional employer, offering a supportive and collaborative work culture that prioritises quality care and employee development. With a strong focus on continuous improvement, employees benefit from comprehensive training, regular team appreciation days, and a generous bonus scheme, all while working in a well-established team across the beautiful Cambridge & Milton Keynes region. Join us to make a meaningful impact in the lives of those we care for, while enjoying a range of benefits including free parking and a contributory pension scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Performance & Improvement Assessor - Cambridge & Milton Keynes in Newtown
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Excelcare Holdings Ltd.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
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Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Excelcare Holdings Ltd.
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We think you need these skills to ace Regional Performance & Improvement Assessor - Cambridge & Milton Keynes in Newtown
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Excelcare Holdings Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Excelcare Holdings Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Excelcare Holdings Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Excelcare Holdings Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Excelcare Holdings Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Excelcare Holdings Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
