Responsibilities
- Hold Service Managers accountable for their allocated floors, including care delivery, resident experience, mealtimes, personal choice and environmental standards.
- Oversee audits covering medication, wound care, falls, infection control, nutrition, hydration, care plans and documentation.
- Analyse trends, risks and incidents, implementing measurable improvement plans and embedding lessons learned.
- Ensure compliance with CQC standards, statutory requirements and company policies.
- Lead, supervise, mentor and performance-manage Service Managers, strengthening clinical leadership and accountability.
- Promote person-centred dementia and nursing care, meaningful engagement, emotional support and positive resident outcomes.
- Lead safeguarding and clinical investigations, with timely reporting and effective corrective action.
- Monitor quality, workforce, operational and resident-experience KPIs and provide clear performance reports.
- Support the effective implementation of care systems, including Radar, eMAR and Nourish Care.
- Work collaboratively with residents, families and internal and external stakeholders to improve safety and quality.
Key Requirements
- Registered Nurse (RGN/RMN) with an active NMC PIN.
- Leadership, management or mentorship qualification.
- Significant experience in a large older people's care or nursing home, with at least three years in the sector.
- A strong track record of turnaround, quality improvement and service change.
- Experience of achieving Good or Outstanding CQC ratings and working with the Single Assessment Framework.
- Strong knowledge of clinical auditing, governance, safeguarding, infection control, health and safety, dementia care and relevant legislation.
- Confident communicator with the resilience to manage sensitive issues, competing priorities and operational challenges.
- Proven ability to lead, coach and develop teams.
- Strong IT skills and experience using electronic care systems.
Benefits
- On-site parking
- DBS Certificate paid for by Excelcare
- Contributory Pension Scheme
- Discretionary Company Bonus Scheme
- Annual Salary Review
- Comprehensive Induction Program
- Refer a Friend Scheme rewarding up to £500 for every person you refer
- Blue Light Card membership reimbursement where you can access a wide range of discounts
- Team Appreciation Days
- Long service awards
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Clinical Services Manager employer: Excelcare Holdings Ltd
Excelcare is an exceptional employer, offering a nurturing and supportive environment for Senior Care Assistants at our Sherrell House Care Home in Chigwell, Essex. With a strong focus on employee growth through funded qualifications and a comprehensive induction programme, we foster a culture of compassion and teamwork, ensuring that every team member feels valued and part of the family. Enjoy generous benefits such as 28 days of holiday, enhanced pay on bank holidays, and a rewarding referral scheme, all while making a meaningful impact in the lives of our residents.
