DWP Universal Credit Support Officer
Location: Bromley, Kent
Contract: Full time
Salary: £35,000 to £45,000 per year
About the Role
We are seeking a proactive and knowledgeable individual to join our team as a DWP Universal Credit Support Officer, providing essential support to our residents who are in receipt of Universal Credit and other housing related benefits.
You will work closely with our residents to ensure they receive the correct level of financial support for their housing needs. This includes supporting Universal Credit applications and housing cost claims, assessing rent information, liaising with external agencies and helping residents navigate the complexities of welfare entitlements.
Key Responsibilities
Support residents in understanding and accessing Universal Credit and other housing related benefits.
Support residents with Universal Credit housing cost claims, including new claims and changes of circumstances.
Assist residents with Universal Credit journal requirements relating to their housing costs.
Assess rent levels and ensure accurate documentation is available for benefit claims.
Understand and assist with DWP requirements relating to the verification of rent, service charges and tenancy information.
Liaise with the DWP, local authorities, housing providers and other external partners.
Provide clear guidance on benefit changes, entitlements and compliance.
Maintain accurate records and ensure timely follow up on all cases.
Advocate for residents where necessary to ensure fair and appropriate outcomes.
Assist with DWP queries and requests for additional information or evidence.
About You
Previous employment with the Department for Work and Pensions within the last 6 months is essential.
Currently working within the Department for Work and Pensions is highly desirable.
Strong practical knowledge of Universal Credit, particularly the housing costs element.
Experience of Universal Credit claims, housing costs, claimant case management, verification or decision making would be particularly advantageous.
Strong understanding of housing benefits, welfare entitlements and rent assessments.
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DWP Universal Credit Support Officer employer: Excelcare Holdings Careers
Excelcare is an exceptional employer, offering a fulfilling role as a Part Time Registered Nurse at our Park Avenue Care Home in Bromley. With a strong focus on employee well-being, we provide flexible working hours, competitive pay, and a supportive work culture that values compassion and teamwork. Our commitment to professional growth is evident through comprehensive training, annual salary reviews, and recognition programs, making it a rewarding environment for those passionate about delivering high-quality care.
Contact Details:
Excelcare Holdings Careers Recruitment Team
