Hotel Specialist

Job Title: Hotel Operations Executive

Location: Nine Elms, SW London

Department: Hotel Project Department

Employment Type: Permanent

Salary: Competitive Market Rate Package

Hours: 9:00 – 18:00 Monday – Friday

About Us:

Established in 2017, Excel Winner is leading the Thames City project in Nine Elms, part of Europe's largest regeneration initiative. We aim to transform the Vauxhall, Nine Elms, and Battersea Opportunity Area by introducing new homes, creating jobs, and developing biodiverse green spaces.

Summary of the Job:

This role serves as a strategic support function to company executives, helping them oversee the operations, finance, staffing, and customer service standards of a luxury hotel in London. The primary objective is to ensure the hotel runs efficiently and profitably on behalf of the shareholders, through data-driven insights, coordination with the hotel management team, and oversight of key performance areas.

Job Responsibilities:

• Support company executives in overseeing the day-to-day operations of the property, ensuring seamless coordination between departments and acting as a liaison with the hotel management team.
• Monitor and report on key operational metrics across all departments including Front Office, Housekeeping, Food & Beverage, Finance, and Maintenance.
• Coordinate with the hotel management team to gather operational data and respond to information requests from company executives.
• Prepare, analyse, and present financial data such as budgets, forecasts, revenues, expenses, and ROI to support strategic decision-making by executives.
• Review and interpret hotel financial reports to track profitability and operational efficiency.
• Compile and deliver regular reports on key performance indicators (KPIs) such as Occupancy Rate, Average Daily Rate (ADR), Revenue per Available Room (RevPAR), and Gross Operating Profit (GOP).
• Monitor online guest reviews and reputation scores across platforms like TripAdvisor, Booking.com, and Google Reviews, and provide performance summaries to executives.
• Assist in ensuring regulatory compliance related to health & safety, licensing, and insurance, minimizing operational and reputational risks.
• Liaise with investors, partners, and financial institutions on behalf of the executive team and present regular hotel performance updates.
• Support the executive decision-making process regarding major contracts, vendor agreements, or asset transactions; assist in resolving high-level issues escalated beyond hotel management

Job Requirements:

• Degree in Hospitality Management, Hotel Administration, Business Management, or a related field is mandatory.
• Some work experience in hotel ownership, hospitality management, or business leadership is a must.
• Some exposure to real estate investment structures and partnership arrangements.
• In-depth understanding of all hotel departments and operational workflows (Front Office, F&B, Housekeeping, Sales, etc.).
• Strong analytical skills with proficiency in financial planning, budgeting, and performance analysis.
• Proven ability to interpret financial reports and key hospitality performance metrics (e.g., ROI, RevPAR, ADR).
• Effective communication and interpersonal skills to liaise with internal teams, hotel management, and external stakeholders.
• Familiarity with Property Management Systems (PMS) such as Opera, Cloudbeds, eZee, RMS, and use of analytics dashboards.
• Proficient with Microsoft Office tools (Excel, Word, PowerPoint, Outlook) for reporting, documentation, and presentations.
• Awareness of digital review platforms and online reputation management tools.
• Strategic thinker with strong ethical values, a collaborative working style, and a detail-oriented, results-driven approach.

Please Note:

The duties and responsibilities listed in this job description are not exhaustive. The role may require the post holder to undertake additional tasks within the general scope of the position. Such duties should not fundamentally alter the nature of the role. This job description is intended to adapt to the evolving demands of company objectives and priorities.

How to apply:

If you are a motivated professional with the skills and experience to thrive in this role, we encourage you to apply by submitting your updated CV directly through LinkedIn job post.