Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support executives in managing hotel operations, finance, and customer service.
- Company: Excel Winner is transforming Nine Elms, part of Europe's largest regeneration project.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Join a luxury hotel team and make a real impact in a vibrant city.
- Qualifications: Degree in Hospitality or Business Management; some relevant experience required.
- Other info: Flexible tasks may arise as the role evolves with company needs.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Job Title: Hotel Operations Executive
Location: Nine Elms, SW London
Department: Hotel Project Department
Employment Type: Permanent
Salary: Competitive Market Rate Package
Hours: 9:00 – 18:00 Monday – Friday
About Us:
Established in 2017, Excel Winner is leading the Thames City project in Nine Elms, part of Europe's largest regeneration initiative. We aim to transform the Vauxhall, Nine Elms, and Battersea Opportunity Area by introducing new homes, creating jobs, and developing biodiverse green spaces.
Summary of the Job:
This role serves as a strategic support function to company executives, helping them oversee the operations, finance, staffing, and customer service standards of a luxury hotel in London. The primary objective is to ensure the hotel runs efficiently and profitably on behalf of the shareholders, through data-driven insights, coordination with the hotel management team, and oversight of key performance areas.
Job Responsibilities:
- Support company executives in overseeing the day-to-day operations of the property, ensuring seamless coordination between departments and acting as a liaison with the hotel management team.
- Monitor and report on key operational metrics across all departments including Front Office, Housekeeping, Food & Beverage, Finance, and Maintenance.
- Coordinate with the hotel management team to gather operational data and respond to information requests from company executives.
- Prepare, analyse, and present financial data such as budgets, forecasts, revenues, expenses, and ROI to support strategic decision-making by executives.
- Review and interpret hotel financial reports to track profitability and operational efficiency.
- Compile and deliver regular reports on key performance indicators (KPIs) such as Occupancy Rate, Average Daily Rate (ADR), Revenue per Available Room (RevPAR), and Gross Operating Profit (GOP).
- Monitor online guest reviews and reputation scores across platforms like TripAdvisor, Booking.com, and Google Reviews, and provide performance summaries to executives.
- Assist in ensuring regulatory compliance related to health & safety, licensing, and insurance, minimizing operational and reputational risks.
- Liaise with investors, partners, and financial institutions on behalf of the executive team and present regular hotel performance updates.
- Support the executive decision-making process regarding major contracts, vendor agreements, or asset transactions; assist in resolving high-level issues escalated beyond hotel management
Job Requirements:
- Degree in Hospitality Management, Hotel Administration, Business Management, or a related field is mandatory.
- Some work experience in hotel ownership, hospitality management, or business leadership is a must.
- Some exposure to real estate investment structures and partnership arrangements.
- In-depth understanding of all hotel departments and operational workflows (Front Office, F&B, Housekeeping, Sales, etc.).
- Strong analytical skills with proficiency in financial planning, budgeting, and performance analysis.
- Proven ability to interpret financial reports and key hospitality performance metrics (e.g., ROI, RevPAR, ADR).
- Effective communication and interpersonal skills to liaise with internal teams, hotel management, and external stakeholders.
- Familiarity with Property Management Systems (PMS) such as Opera, Cloudbeds, eZee, RMS, and use of analytics dashboards.
- Proficient with Microsoft Office tools (Excel, Word, PowerPoint, Outlook) for reporting, documentation, and presentations.
- Awareness of digital review platforms and online reputation management tools.
- Strategic thinker with strong ethical values, a collaborative working style, and a detail-oriented, results-driven approach.
Please Note:
The duties and responsibilities listed in this job description are not exhaustive. The role may require the post holder to undertake additional tasks within the general scope of the position. Such duties should not fundamentally alter the nature of the role. This job description is intended to adapt to the evolving demands of company objectives and priorities.
How to apply:
If you are a motivated professional with the skills and experience to thrive in this role, we encourage you to apply by submitting your updated CV directly through LinkedIn job post.
Hotel Specialist employer: Excel Winner
Contact Detail:
Excel Winner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Specialist
✨Tip Number 1
Familiarise yourself with the latest trends in hotel operations and management. Understanding current industry standards will help you engage in meaningful conversations during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with professionals in the hospitality sector, especially those who have experience in hotel operations. Attend industry events or join relevant online forums to build connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss specific metrics and KPIs relevant to hotel operations, such as RevPAR and ADR. Being able to articulate how you've used these metrics in past roles can set you apart from other candidates.
✨Tip Number 4
Research Excel Winner and their Thames City project thoroughly. Understanding their vision and values will allow you to tailor your discussions and show how your skills align with their goals.
We think you need these skills to ace Hotel Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management, hotel operations, and any specific skills mentioned in the job description. Use keywords from the job listing to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of hotel operations. Mention specific achievements or experiences that align with the responsibilities outlined in the job description.
Highlight Analytical Skills: Since the role requires strong analytical skills, be sure to include examples of how you've successfully used data to drive decisions in previous roles. This could involve financial planning, performance analysis, or operational improvements.
Showcase Communication Abilities: Effective communication is key in this role. Provide examples in your application of how you've successfully liaised with different stakeholders, whether internal teams or external partners, to achieve common goals.
How to prepare for a job interview at Excel Winner
✨Know Your Metrics
Familiarise yourself with key performance indicators relevant to the hotel industry, such as Occupancy Rate, RevPAR, and ADR. Be prepared to discuss how you would monitor and report on these metrics effectively.
✨Showcase Your Analytical Skills
Highlight your experience with financial planning and performance analysis. Bring examples of how you've used data to drive decisions in previous roles, especially in hospitality or business management.
✨Understand Hotel Operations
Demonstrate a solid understanding of the various departments within a hotel, including Front Office, Housekeeping, and Food & Beverage. Be ready to explain how you would ensure seamless coordination between these areas.
✨Communicate Effectively
Prepare to showcase your communication skills by discussing how you would liaise with internal teams and external stakeholders. Consider sharing examples of past experiences where effective communication led to successful outcomes.
