Coordinator, Office Services

Coordinator, Office Services

Full-Time 40500 - 49500 £ / year (est.) On-site
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At a Glance

  • Tasks: Be the friendly face of our London office, managing operations and supporting team events.
  • Company: Join Excel Sports Management, a leading sports agency with a diverse and welcoming culture.
  • Benefits: Enjoy part-time hours, competitive pay, and opportunities for professional growth.
  • Other info: Flexible role with a focus on teamwork and positive company culture.
  • Why this job: Make a real impact in a dynamic environment while building valuable relationships.
  • Qualifications: Bachelor's degree and customer service experience preferred; strong communication skills are a must.

The predicted salary is between 40500 - 49500 £ per year.

Excel Sports Management is an industry-leading sports agency representing top-tier talent, blue-chip brands and marquee properties.

Our success is rooted in our people, our high character reputation and our commitment to creating a diverse and welcoming workplace.

We focus on team chemistry, collaboration, strong relationships, valuable networks, and ambitious ideas to deliver innovative solutions that keep our clients and agency ahead of the curve.

Excel Sports Management is an Equal Opportunity Employer (EOE).

Position Summary

Excel Sports Management seeks a Coordinator, Office Services to aid our growing organization as the first point of contact at our London location for all processes related to office operations, hospitality and logistics.

The ideal candidate will be a highly organized, driven, self-starter that is detail-oriented and exudes positive energy and elevated customer service.

The candidate must have great interpersonal skills, confidence and be able to work collaboratively while thriving in a dynamic environment.

This role will be part-time, 4 days a week for 25-30 hours/week.

  • Will be the main point of contact in the London Office managing the reception desk, responsible for greeting all employees and visitors, handling all general office requests
  • Own the day-to-day maintenance of common areas ensuring they are organized and neat fashion, including conference rooms, kitchen, municipal and storage areas.
  • Support colleagues in planning in-office meetings, conference room set-up, refreshment orders and resources.
  • Positively influence company culture and employee morale by executing in-office events in collaboration with the Office Operations and HR team.

• Manage the inventory and ordering of

  • Pantry supplies including paper products and cleaning supplies
  • Group meals and catering orders
  • Pantry snacks and beverages
  • Will work closely with HR, to ensure that all new hires are provided the proper building and security access.
  • Enforce and maintain office guides, processes, and procedures created by the Office Operations team.
  • Assist with office health and safety procedures, including fire drills, emergency equipment upkeep, and compliance with local safety standards.
  • Review and distribute incoming and outgoing mail, including but not limited to Fan Mail, USPS and Fed Ex packages.
  • Will track office-related expenses as directed by the Office Operations team.
  • All other duties as assigned.

Physical Requirements

  • Prolonged periods of sitting at a desk.
  • Must be able to lift up to 15 pounds at time.

Education & Experience

  • Bachelor's Degree required.
  • Business Administration preferred.
  • Customer Service experience preferred.

Knowledge, Skills and Abilities

  • Must be a problem solver who is quick on their toes and able to navigate dynamic situations.
  • Must have exceptional time-management skills and be able to execute tasks and responsibilities in an ever-changing environment.
  • Must demonstrate excellent communication skills and be able to communicate clearly in all the various modes (verbal, written, text, etc.)
  • Must have well-developed interpersonal skills, and energetic demeanor and a positive confident attitude.
  • Must be able to build relationships, genuine connections, and trust both internally and externally.
  • Must be proactive and possess strong organization and prioritization skills.
  • Must have a strong attention to detail and ability to manage multiple priorities.
  • Must have strong working knowledge of Microsoft Excel, Power Point, etc.
  • Must be able to operate with discretion and confidentiality.
  • Must be a flexible and reliable team player internally and externally.

This position is eligible for benefits and discretionary bonus.

Ultimately, the salary may vary based upon, but not limited to, relevant experience, time in role, business sector, and geographic location, among other criteria.

This position is not eligible for sponsorship.

Excel Sports Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, leaves of absence, compensation and training.

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Coordinator, Office Services employer: Excel Sports Management

Excel Sports Management is an exceptional employer that prioritises a diverse and welcoming workplace, fostering collaboration and strong relationships among its team members. Located in the vibrant city of London, this part-time role as Coordinator, Office Services offers a unique opportunity to be at the heart of office operations while contributing to a positive company culture through engaging in-office events. With a commitment to employee growth and a supportive environment, Excel Sports Management ensures that every team member can thrive and make meaningful contributions to the agency's success.

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Contact Details:

Excel Sports Management Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Coordinator, Office Services

✨Get to Know the Company Culture

Before jumping into applications, it’s super helpful to understand the vibe at Excel Sports Management. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.

✨Join Customer Support Communities

Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Excel Sports Management before they even post them.

✨Attend Job Fairs or Networking Events

Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!

✨Show Off Your Skills with Customer Interactions

In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!

We think you need these skills to ace Coordinator, Office Services

Organisational Skills
Customer Service
Interpersonal Skills
Communication Skills
Time Management
Problem-Solving Skills
Attention to Detail

Some tips for your application 🫡

Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.

Tailor Your Cover Letter to Excel Sports Management:Your cover letter is your chance to shine! Tell us why you want to work at Excel Sports Management specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!

Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!

Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Excel Sports Management!

How to prepare for a job interview at Excel Sports Management

✨Show Off Your People Skills

In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!

✨Know the Tools of the Trade

Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!

✨Show Genuine Enthusiasm

As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!

✨Practice Common Scenarios

Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.