At a Glance
- Tasks: Be the go-to person for customers, ensuring smooth deliveries and collections.
- Company: Join a busy transport and distribution business in Armagh.
- Benefits: Enjoy a competitive salary and a friendly working environment.
- Other info: Work Monday to Friday, 7:00am – 3:00pm, in a supportive team.
- Why this job: Gain valuable experience in customer service and logistics while making a real impact.
- Qualifications: Previous customer service experience is essential; transport experience is a plus.
The predicted salary is between 30000 - 30000 £ per year.
Excel Recruitment are seeking a reliable, organised, and proactive Customer Services & Transport Administrator to join our client, a busy transport and distribution business based in Armagh. This is a key role within the business, acting as the link between customers, drivers, and transport operations to ensure deliveries and collections are completed efficiently and on time. Due to the nature of the role, applicants must be able to commit to the stated working hours: 7:00am – 3:00pm, Monday to Friday.
We are specifically looking for candidates who have previous experience working in a customer service-based role. Experience within a transport, logistics, or road haulage environment would also be highly desirable.
Responsibilities:- Act as the main point of contact for customers regarding deliveries, collections, and transport enquiries.
- Process customer orders received via email and customer ordering platforms.
- Liaise with drivers, customers, and external partners to ensure timely and accurate deliveries and collections.
- Prepare and process transport documentation.
- Maintain accurate records and update transport management systems.
- Resolve customer queries, delivery issues, delays, and complaints in a professional and efficient manner.
- Support the wider transport team with general administrative duties.
- Monitor transport activity and communicate updates to customers when required.
- Previous experience in a customer service role is required.
- Strong communication and relationship-building skills.
- Excellent organisational and time-management abilities.
- Good IT skills, including Microsoft Office applications.
- High level of accuracy and attention to detail.
- Ability to work effectively in a fast-paced environment and manage competing priorities.
- A proactive approach to problem-solving.
- Reliable, professional, and punctual.
- Ability to work the required hours of 7:00am – 3:00pm, Monday to Friday.
- Previous experience in a transport administration, logistics, or road haulage environment.
- Experience liaising with drivers and coordinating deliveries or collections.
- Experience using transport management systems.
Monday to Friday working pattern. Friendly and supportive working environment. Opportunity to build experience within a busy transport operation.
Please Note: Applicants must have previous customer service experience and be available to work 7:00am – 3:00pm, Monday to Friday. Experience within transport, logistics, or road haulage is highly desirable and will be advantageous during the selection process.
Please apply with your up-to-date CV or contact David Dunlop at Excel Recruitment for a confidential chat and further information about the role.
Customer Service & Transport Administrator in Armagh employer: Excel Recruitment
Join a dynamic transport and distribution business in Armagh, where you will thrive in a friendly and supportive work environment. With a focus on employee growth, we offer opportunities to enhance your skills within a busy transport operation while maintaining a healthy work-life balance with a Monday to Friday schedule. Our commitment to excellence ensures that you will play a vital role in delivering exceptional customer service and operational efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Transport Administrator in Armagh
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can clearly articulate your thoughts. Role-play with a friend or use online resources to sharpen your responses.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're engaged and gives you a chance to find out if the company is the right fit for you. Think about what you want to know about the team and the work environment.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service & Transport Administrator in Armagh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant transport or logistics roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service & Transport Administrator role. Be sure to mention your proactive approach and how you handle customer queries.
Show Off Your IT Skills:Since good IT skills are a must, make sure to mention your proficiency with Microsoft Office and any transport management systems you've used. We love candidates who can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our friendly team!
How to prepare for a job interview at Excel Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service & Transport Administrator. Familiarise yourself with common transport and logistics terminology, as well as the specific responsibilities mentioned in the job description. This will help you speak confidently about how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since previous customer service experience is a must, prepare examples from your past roles where you successfully resolved customer queries or complaints. Highlight your communication skills and how you built relationships with customers, as this is key to the role.
✨Demonstrate Organisational Skills
The job requires excellent organisational abilities, so be ready to discuss how you manage your time and prioritise tasks. You could mention any tools or methods you use to stay organised, especially in a fast-paced environment like transport and logistics.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in transport operations, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
