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- Tasks: Lead a team, manage customer relations, and oversee site security and cleanliness.
- Company: Join Excel Parking Services, a leader in parking management with a focus on customer satisfaction.
- Benefits: Enjoy full training, competitive salary, and a supportive work environment with career growth opportunities.
- Why this job: Be the go-to person for staff and clients, making a real impact in a dynamic setting.
- Qualifications: Must have supervisory experience, strong communication skills, and a clean UK driver's license.
- Other info: Work 40 hours a week with some evenings and weekends; perfect for those seeking a rewarding challenge.
The predicted salary is between 25500 - 27500 £ per year.
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Building effective customer and client relationships.
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Supporting staff recruitment, on boarding, training and appraisals, where necessary.
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Overseeing security and cleaning related activities for all sites.
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Managing workloads and working arrangements, rotas, annual leave and absence cover.
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Resolving staff concerns in a constructive manner.
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Cash handling and stock ordering.
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Participation in ‘one-off’ promotions and events on site.
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Dealing with complex customer enquiries and complaints.
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Promoting positive staff communications to achieve high standards.
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Acting as the first point of contact for the staff in the area, along with the client and/or their representatives.
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Maintaining all Company procedures and ensure statutory and industry best practice standards are met or exceeded.
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Supporting all Health & Safety regulations on site, You will work 40 hours per week, with some evenings and weekends on a rota basis.
We will provide full on-site and product training. A full CLEAN MANUAL UK driver’s license is required.
Do you have experience in Supervising experience?, * Our ideal candidate will have the following skills and experience:
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Strong communication skills, both written and verbal;
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A positive attitude, with ‘can-do’ approach;
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Customer focused with first class client management skills;
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Professional manner, with a high standard of personal conduct;
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Previous experience of managing or supervising a small team;
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Computer literacy – essential;
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Ability to work to timescales while adapting quickly to changes and revised priorities;
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Excellent organisational skills and attention to detail;
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Experience in the sector, including Pay on Foot Entry/Exit Systems – preferred.
This role offers a great career step for the right person. The salary will be £25,500-£27,500 pa dependant on the relevant experience.
Excel Parking Services Ltd
Lemon Quay, Truro TR1 2PU
Permanent, Full-time
Car Park Team Leader employer: Excel Parking Services Ltd
Contact Detail:
Excel Parking Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Car Park Team Leader
✨Tip Number 1
Make sure to highlight your supervisory experience in your conversations. When you meet with us, share specific examples of how you've successfully managed a team and resolved conflicts.
✨Tip Number 2
Demonstrate your customer service skills by preparing to discuss challenging customer interactions you've handled. We value candidates who can show they can maintain professionalism under pressure.
✨Tip Number 3
Familiarize yourself with health and safety regulations relevant to the car park industry. Being knowledgeable about these standards will show us that you're proactive and serious about maintaining a safe environment.
✨Tip Number 4
Be ready to discuss your approach to staff training and development. We appreciate candidates who can contribute to building a positive team culture and support their colleagues' growth.
We think you need these skills to ace Car Park Team Leader
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Car Park Team Leader position. Highlight key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customize your CV to reflect your relevant experience in supervising teams, customer service, and cash handling. Use specific examples that demonstrate your strong communication skills and ability to manage workloads.
Craft a Compelling Cover Letter: Write a cover letter that showcases your positive attitude and 'can-do' approach. Mention how your previous experiences align with the responsibilities of the role, particularly in client management and staff training.
Highlight Relevant Experience: In your application, emphasize any experience you have with Pay on Foot Entry/Exit Systems or similar sectors. This will show that you understand the industry and can hit the ground running.
How to prepare for a job interview at Excel Parking Services Ltd
✨Showcase Your Leadership Skills
As a Car Park Team Leader, you'll need to demonstrate your ability to manage and support a team. Be prepared to share specific examples of how you've successfully led a team in the past, focusing on recruitment, training, and resolving staff concerns.
✨Emphasize Customer Service Experience
Highlight your experience in dealing with complex customer inquiries and complaints. Prepare to discuss situations where you turned a negative customer experience into a positive one, showcasing your strong communication skills and customer-focused approach.
✨Demonstrate Organizational Skills
The role requires excellent organizational skills, especially in managing workloads, rotas, and annual leave. Be ready to explain how you prioritize tasks and adapt to changing circumstances while maintaining high standards.
✨Familiarize Yourself with Health & Safety Regulations
Since the position involves supporting Health & Safety regulations, it's crucial to show your understanding of these standards. Research relevant regulations and be prepared to discuss how you would ensure compliance on-site.