At a Glance
- Tasks: Manage spare parts and customer service inquiries in a friendly team environment.
- Company: Leading supplier of liquid filling and capping machinery in the UK.
- Benefits: Competitive salary, modern office, and supportive team culture.
- Other info: Great opportunity for career growth in a thriving industry.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Self-motivated with strong communication skills and experience in customer service.
The predicted salary is between 36000 - 36000 £ per year.
Spare Parts and Customer Service Manager
Required for the UK market leading supplier of liquid filling and capping machinery working within a small and friendly team, based in Princes Risborough.
Good competitive rate, subject to experience.
Reporting to two Owners/Directors.
Modern office environment, open plan office.
Job Description
- Following up Spare part enquires and dealing with our suppliers.
- Creating new Spare part Job Files using Sage
- Ensuring orders are processed in a timely manner.
- Raising invoices to customers and placing orders with suppliers
- Follow up deposit invoices
- Overviewing spare parts all the way through to deliveries
- Keeping track of progress on all spare parts and reporting to Directors on weekly basis
- Answering incoming calls and re-directing within the office
- Assisting with sales/spares/engineers enquires to ensure follow up is complete.
- Liaising with finance to assist with accounts.
- Managing Service Contracts, engineer’s diaries and service sheets
- Booking services when due
- Arranging transport and dealing with customs clearance
- Follow up on any customer or supplier enquiries.
- General office tasks including filing, record keeping and assisting Managing Directors as and when required.
- Service contracts: - amending service contracts for the new year, revising new machines that need to be added, new customers, chasing customers for signed contracts and PO, arranging appointments etc.
- Service visits: - send invoices and quotes to customers, file.
- Customers enquiries: -dealing with incoming calls and enquiries from customers, liaising with engineers and directors and arranging site visits.
- Payments: - adding payment to sage
- Managing the engineers and booking them into diary.
- Required Education, Skills and Qualifications
- Self-motivated
- Good communication with people on the phone suppliers, colleagues and customers.
- Follow up enquires
- Spart part and Customer service
- Experience within the packaging and Automative industry
Salary Range
- £33-36k per annum
- Monday to Friday Hours 8.30am to 5 pm with ½ hour for lunch. 40 hrs a week
- #J-18808-Ljbffr
Spare parts & Customer Service Manager in Princes Risborough employer: Excel Packaging Machinery Limited
Join a market-leading supplier of liquid filling and capping machinery in Princes Risborough, where you will thrive in a supportive and friendly team environment. We offer competitive salaries, opportunities for professional growth, and a modern open-plan office that fosters collaboration and innovation. With a focus on employee development and a commitment to customer satisfaction, this role provides a meaningful opportunity to make a real impact within the company.
Contact Details:
Excel Packaging Machinery Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Spare parts & Customer Service Manager in Princes Risborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Excel Packaging Machinery Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Excel Packaging Machinery Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Spare parts & Customer Service Manager in Princes Risborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Excel Packaging Machinery Limited:Your cover letter is your chance to shine! Tell us why you want to work at Excel Packaging Machinery Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Excel Packaging Machinery Limited!
How to prepare for a job interview at Excel Packaging Machinery Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
