At a Glance
- Tasks: Lead crowd management and ensure safe event operations at a world-class venue.
- Company: Excel London, a premier venue hosting over 400 events annually.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Join a collaborative team dedicated to delivering exceptional event experiences.
- Why this job: Be part of exciting events and ensure safety for millions of visitors.
- Qualifications: Experience in crowd safety and strong decision-making skills under pressure.
The predicted salary is between 45000 - 55000 £ per year.
Excel London is a world-class venue in the heart of London’s Royal Docks, hosting over 400 events and welcoming 4 million visitors annually. We’re looking for a Senior Venue Manager — Crowd Management Lead to lead crowd management planning and delivery across the venue, ensuring safe movement, effective capacity management and strong operational coordination.
What You’ll Do:
- Lead crowd management, including event-specific strategies, crowd-control measures and stewarding/crowd-safety standards
- Support operational delivery, including daily venue operations, service standards and crowd flow monitoring
- Contribute to planning and risk, including the crowd-risk component of the Event Risk Profiling Assessment process
- Act as Crowd Management Lead within the Venue Operations Centre, supporting coordinated decision‑making
- Fulfil VDM/Silver responsibilities on rotation, leading tactical venue operations and incident/crisis response
What You’ll Bring:
- Experience in crowd safety, security operations or major events
- Strong applied understanding of crowd science and crowd dynamics principles
- Experience working in multi‑agency environments
- Relevant crowd‑safety qualifications, such as Level 5 Crowd Safety Management, or demonstrated competence in a comparable role
- Strong situational awareness, risk assessment and operational decision‑making under pressure
Join Excel London and play a key role in supporting the safe and successful delivery of world‑class events.
Working pattern: This is a mostly venue-based role, with in‑person collaboration at Excel London required for at least four days per week. We’re committed to supporting reasonable adjustments throughout the recruitment process and, where possible, in the role.
Right to work: Please note that we’re unable to provide visa sponsorship for this position, so applicants must already have the right to work in the UK.
Venue Manager employer: Excel London
Excel London is an exceptional employer, offering a dynamic work environment where creativity and innovation thrive. With a strong emphasis on employee development and collaboration, team members enjoy opportunities for growth while working on diverse projects that shape the future of live events. Located in a vibrant area, Excel London provides a unique chance to be part of a leading venue that values safety, quality, and compliance in every aspect of its operations.
