At a Glance
- Tasks: Coordinate rigging services for exciting events and exhibitions at Excel London.
- Company: Join one of Europe’s top event destinations with a vibrant culture.
- Benefits: Gain valuable experience in a fast-paced environment with growth opportunities.
- Other info: Dynamic role with exposure to high-profile events and a supportive team.
- Why this job: Be part of delivering world-class experiences and make an impact in the events industry.
- Qualifications: Strong organisational skills, customer service experience, and teamwork abilities required.
The predicted salary is between 30000 - 40000 £ per year.
Join one of Europe’s leading event destinations and be part of delivering world‑class experiences at Excel London. We’re looking for a Rigging Coordinator to join our team on a 12–14 month fixed‑term contract (maternity cover). This is a fantastic opportunity to work in a fast‑paced, high‑volume events environment, supporting the delivery of rigging services across exhibitions, live events, and immersive experiences.
About the role
- You’ll play a key role in supporting the rigging function, acting as a central point of contact for enquiries, managing quotes, and providing administrative support to ensure a seamless customer experience.
- Managing the rigging inbox and responding to customer enquiries.
- Preparing quotes and ensuring accurate data entry.
- Supporting the team with administration (POs, supplier queries, invoicing).
- Building strong relationships with organisers, exhibitors, and suppliers.
- Delivering excellent customer service across phone, email, and live chat.
We’re looking for someone who:
- Has strong organisational skills and exceptional attention to detail.
- Thrives in a fast‑paced, multi‑project environment.
- Has experience in customer service and/or administrative roles.
- Is confident using databases and Microsoft Office.
- Is a clear communicator and a collaborative team player.
Why join Excel London?
At Excel, we host over 400 events and welcome 4 million visitors every year. As part of our exciting growth phase—including major venue expansion and the launch of Immerse LDN—you’ll be joining a business that is shaping the future of events. Guided by our values of Excellence, Passion, Impact, and Character, we put our people at the heart of everything we do.
Rigging Coordinator — Fast-Paced Event Delivery (Contract) employer: Excel London
Excel London is an exceptional employer, offering a dynamic work environment where creativity and innovation thrive. With a strong emphasis on employee development and collaboration, team members enjoy opportunities for growth while working on diverse projects that shape the future of live events. Located in a vibrant area, Excel London provides a unique chance to be part of a leading venue that values safety, quality, and compliance in every aspect of its operations.
StudySmarter Expert Advice🤫
We think this is how you could land Rigging Coordinator — Fast-Paced Event Delivery (Contract)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Excel London. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Excel London before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Rigging Coordinator — Fast-Paced Event Delivery (Contract)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Excel London:Your cover letter is your chance to shine! Tell us why you want to work at Excel London specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Excel London!
How to prepare for a job interview at Excel London
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
