At a Glance
- Tasks: Lead strategic planning and coordination for exceptional event experiences at a world-class venue.
- Company: Excel London, hosting over 400 events and welcoming 4 million visitors annually.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Join a fast-paced team and thrive in a complex operational environment.
- Why this job: Shape iconic events and make a real impact on visitor experiences in London.
- Qualifications: Strong analytical skills, experience in operational management, and excellent communication abilities.
The predicted salary is between 54000 - 66000 £ per year.
Excel London hosts 400+ events and welcomes 4 million visitors each year and we’re looking for a Senior Planning Manager Venue Services to lead the strategic planning, governance and coordination of our venue operations.
This is a pivotal role, ensuring our venue spaces, service partners and operational teams are aligned to deliver exceptional event experiences across our iconic estate.
What You'll Do
- Lead the strategic planning and coordination of Venue Services activity across a complex events calendar, ensuring venue spaces are fully prepared and operationally ready
- Oversee governance, performance and compliance across service partners and contractors, ensuring contractual obligations, SLAs and operational standards are achieved
- Collaborate with Technical Services, Sales Planning, Building Services and wider operational teams to manage priorities, resolve conflicts and optimise venue readiness
- Use operational, financial and performance data to drive decision-making, improve efficiencies and support continuous improvement initiatives
- Manage key supplier and contractor relationships, including internal logistics, porterage and venue service providers, ensuring high-quality delivery and value
- Maintain governance and quality standards across venue planning activities, including space configurations, floor plans and mark-out processes
- Take ownership of budgets, forecasting, cost control and financial governance across non-technical venue services
- Act as a senior operational stakeholder, providing leadership, influencing decision-making and ensuring successful delivery across multiple business functions
What You'll Bring
- Strong ability to analyse performance, utilisation and financial data to inform planning, prioritisation and decision-making.
- Proven capability to identify trends, inefficiencies and cost drivers, and drive governance or improvement actions.
- Experience monitoring and challenging supplier and partner performance against agreed standards and SLAs.
- Sound judgement and confidence to challenge ineffective practices and resolve complex operational or commercial issues.
- Able to operate effectively across a complex, fast-paced operational environment with competing priorities.
- Strong communication and influencing skills, with the ability to work credibly across senior stakeholders and partners.
- Demonstrable team leadership, setting clear priorities, driving accountability and supporting high performance in a complex operational environment.
- Confident user of Microsoft 365 tools, particularly for analysis, reporting and presentation.
Join a world-class venue and play a key role in shaping how one of London's most iconic event destinations plans, coordinates and delivers exceptional experiences for millions of visitors each year.
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Venue Services Senior Planning Manager in London employer: Excel London
Excel London is an exceptional employer, offering a dynamic work environment where creativity and innovation thrive. With a strong emphasis on employee development and collaboration, team members enjoy opportunities for growth while working on diverse projects that shape the future of live events. Located in a vibrant area, Excel London provides a unique chance to be part of a leading venue that values safety, quality, and compliance in every aspect of its operations.
