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- Tasks: Lead a dynamic team in delivering exceptional service at Scotland's iconic events.
- Company: Join Levy, the vibrant catering partner for The Scottish Event Campus.
- Benefits: Flexible hours, competitive pay, and opportunities to grow in hospitality.
- Other info: Fast-paced environment with a focus on teamwork and excellence.
- Why this job: Be part of legendary experiences in food and drink at major events.
- Qualifications: 2+ years in hospitality supervision with a passion for service.
The predicted salary is between 24000 - 30000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Want to work at Scotland's most iconic and well-known events venue? Read on...
As the official catering partner for The Scottish Event Campus (SEC), SEC Food by Levy are excited to be expanding our exceptional team. We are looking for an experienced and dedicated Operations Supervisor to join our Live Entertainment team on a casual and flexible basis. Levy is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.
In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.
JOB SUMMARYAssisting with all daily operations of the Live Entertainment team in the SEC and Hydro. To provide exceptional service to our customers and the SEC client. Drive foodservice and support service solutions that exceed new and existing customer requirements and expectations. Demonstrate commercial value to your leadership teams, in line with the One Compass vision, values and overall business strategy.
Person Specification- Minimum of 2 years of supervisory experience in the hospitality industry, with exposure to restaurant or bar environments.
- Results orientation - Goes the extra mile.
- Responding to customers - Takes personal responsibility.
- Integrity - Acts on values and beliefs.
- Working together for the business - Keeps people informed.
- Holding others accountable - Sets performance standards.
- A natural ability to motivate and manage staff to deliver exceptional service delivery, experience in leading a team essential.
- Confidently able to manage a mixture of skillsets to achieve the best results.
- Positive and passionate focus on food - a natural flare for hospitality.
- Exudes confidence, energy, and charisma.
- Flexible and agile in approach.
- Calm and structured approach.
- Excellent communication and presentation skills.
- Experience in a fast paced, high‑pressure environment.
- Excellent motivational leader.
- Great product knowledge.
- Strong organizational skills.
- Comprehensive knowledge of Live operation and its overall part in the SEC operation.
- Reporting to management team and assisting them in all managerial tasks.
- Supporting the operational team leaders and delegating tasks and stations accordingly.
- Displaying exceptional hospitality and restaurant standards.
- Leading by example, delegating to team leaders to ensure all operational procedures are being followed.
- Training new members of staff to Levy standards.
- Ensuring all areas are properly set up and closed by team members.
- On shift team management - ensuring team are performing to set standards and conducted outlined for Live operations.
Casual Supervisors & Managers employer: Excel London
Contact Detail:
Excel London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Supervisors & Managers
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at venues like SEC. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up and shine! Attend events at the SEC or similar venues to get a feel for the atmosphere. Engage with staff and management; they’ll remember your enthusiasm when you apply through our website.
✨Tip Number 3
Be ready to showcase your skills! Prepare for potential on-the-spot interviews by practising your responses to common questions. Highlight your experience in fast-paced environments and your passion for hospitality.
✨Tip Number 4
Follow up after applying! A quick email or message expressing your continued interest can set you apart from other candidates. Remember, we love seeing candidates who are proactive and genuinely excited about joining our team.
We think you need these skills to ace Casual Supervisors & Managers
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for food and hospitality shine through! We want to see that you’re not just looking for a job, but that you genuinely care about delivering exceptional experiences to our customers.
Tailor Your Experience: Make sure to highlight your supervisory experience in the hospitality industry. We’re looking for someone who can motivate a team and manage different skill sets, so be specific about how your past roles have prepared you for this position.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we want to know how you can contribute to our vibrant team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Excel London
✨Know Your Venue
Before the interview, do your homework on The Scottish Event Campus and its operations. Familiarise yourself with their events, catering style, and customer service approach. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Leadership Skills
As a potential Operations Supervisor, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've motivated teams in high-pressure environments, resolved conflicts, or improved service delivery. Be ready to discuss specific situations where you went the extra mile.
✨Emphasise Flexibility and Agility
Given the casual and flexible nature of the role, highlight your adaptability. Share experiences where you successfully managed changing priorities or unexpected challenges. This will reassure them that you can thrive in a dynamic setting.
✨Communicate with Confidence
Excellent communication is key in hospitality. Practice articulating your thoughts clearly and confidently. During the interview, maintain eye contact, use positive body language, and engage with your interviewers. This will reflect your charisma and passion for the role.