Weekend Day Housing Officer (Part-Time) Liverpool

Pay is negotiated from Real Living Wage upwards dependent on relevant experience.

Please note

Your working pattern may vary as per the rota but will fall on a weekend day between 9am-9.30pm. Shifts may include working during bank holidays.

About the Role

Excel Housing Solutions is looking for a Housing Officer to join the team, and we are looking for motivated and dynamic forward‑thinking applicants who will support our clients in line with our ethos.

The successful applicant will work in partnership and alongside NHS Mersey Care and relevant statutory agencies whose aim will be to support patients who have suffered from a mental health crisis.

As the patients continues with their recovery journey, Excel Housing Solutions will offer a step‑down service once they have left a medical facility and will work closely with the client to support their safety, focus on prevention actions and co‑ordinate better care; all of which will be based on a person‑centred approach.

An integral part of this role will also include working closely with the Rapid Rehousing Pathway team to move the client on to independent living.

Knowledge in social housing is not a necessity, however it is desirable.

We particularly welcome applications from individuals with lived experience or from underrepresented backgrounds.

Why Join Excel Housing Solutions?

• We care for our team just as much as we care for our clients. You’ll benefit from:
• Free, confidential 24/7 mental health support
• Death in Service cover for a nominated person
• Enhanced maternity, paternity & sick pay
• Blue Light Scheme
• One extra day off for your birthday
• Option to buy an extra week of annual leave
• Additional leave for every full year of service (up to 5 days)
• Company pension scheme
• Regular supervision, wellbeing check‑ins, and reflective practice
• Free annual eye tests
• Casual dress code
• Refer a friend scheme
• Cycle to Work scheme
• A warm, inclusive, and supportive team environment
• Access to further training / education opportunities.

Why Work with Us?

At Excel Housing Solutions, we believe that empowered staff deliver the best support. We offer ongoing training, career development opportunities, and a truly supportive culture where your voice matters. If you’re passionate about making a difference and helping others thrive; this is the job for you.

At Excel Housing Solutions, we’re passionate about delivering outstanding services that make a real difference in people’s lives.

What You’ll Do

• To assist in the delivery of high‑quality accommodation‑based service to clients that present with complex needs, by maintaining the safety and security of the building and its occupants.

Core Tasks

• To ensure the safety and security of the building in accordance with established health and safety procedures, take appropriate action as necessary, keeping a log of incidents, damage and danger.
• Maintain a register of all occupants to comply with fire safety procedures.
• To guard against vandalism, fires, floods, by monitoring, responding to alarm calls and regularly checking the building throughout the shift.
• To control the office area during days hours and attend to phone calls/ enquiries.
• Controlling access to the property to guard against unauthorised visitors.
• Report any suspicious or unauthorised visitors to the Police.
• Conduct regular health and safety property checks of all tenants’ accommodation.
• To inform the Maintenance call out team of any required emergency repairs to tenant’s accommodation.
• To undertake security checks of the project on a regular basis looking for and dealing with any problems or issues that might arise and regularly monitor the CCTV.
• Clean communal areas of the project as required or at the direction of the Manager.
• To take initial responsibility for any necessary evacuation or audible alarm activation, paying attention to and following the Fire and Evacuation Procedures in place.

Notifying the on‑call manager once emergency services have been called.

Property Related Tasks

• Identify and report any Health and Safety issues on an on‑going basis in accordance with EHS Ltd’s policies and procedures.
• Monitor and record all visitors and contractors access to the property.
• Ensure the safety and security of clients, staff and visitors at all times.
• Check CCTV is working on each shift.
• Conduct regular fire alarm tests including periodic full evacuations of properties.
• Enforce the non smoking / vaping policy in communal areas.
• Ensure E‑bikes and scooters are not being charged.
• Control access to the building as to prevent unauthorised visitors.
• Conduct regular Health & Safety checks of communal areas and service user rooms.
• Secure premises during and after shift.
• To report all incidents and risks in the appropriate manner and in line with EHS’s licence agreement.
• To manage the organisations DATA regarding services users placed within our services and keep records of arrivals and departures to all of our services.
• To keep all information secure in line with the organisation’s DATA management policy and in line with the current DATA Protection Act.
• Ensure that the dwelling (including the cartilage) is kept in a clean and tidy condition (inside and out).
• Monitor the provision of housing services such as heating, provision of furniture, etc.
• Maintain and clean common areas, including litter picking, removing graffiti and refuse disposal.
• Patrol the dwelling and cartilage, report repairs and discourage crime and anti social behaviour.
• Carry out risk assessments and hazard reporting relating to the property and its cartilage in line with health and safety policy and procedures.
• Ensure that all aspects of health and safety are implemented, including ensuring that fire drills are carried out as required.
• Ensure the property is maintained in a secure condition, conducting regular checks on the property and undertaking and securing outside doors.
• Issuing and enforcing occupancy agreements.
• Ensure waste collection is stored in the required place on collection day.
• Collection of and accounting for rent.
• Enforce infection‑control practices in line with organisational policies.
• Monitor cleanliness of client accommodation and report any misuse or damage (including hoarding) to the relevant parties.
• Remove excess waste from any area of the building when directed by your line manager.
• Removal and cleaning of items that may have been contaminated with bodily fluids/waste.
• Removal of sharps items from common areas and void clearances.
• Occupancy Management
• Ensure occupants comply with the terms of their occupancy.
• Assess referrals to the service and complete Risk Assessments.
• Complete paperwork related to client residency.
• Ensure occupants do not damage the property or its fixtures and fittings.
• Report breaches of occupancy to the Manager.
• Provide reports on any failures of occupancy compliance to the Manager in cases where a notice to quit is served on an occupant.
• Ensure no unauthorised visitors enter the property.
• Action any issues regarding occupancy compliance in cases where an eviction/termination notice is proposed against an occupant.
• Provide reports on occupancy compliance to the relevant team member in cases where an eviction/termination notice is proposed against an occupant.
• Complete void clearances when directed by your manager.
• Removal and cleaning of items that may have been contaminated with bodily fluids/waste.
• Removal of sharps items from common areas and void clearances.

Due to the nature of the role all applicants must be aged 18 plus, please tick to confirm you are this age or above.

Note: No job description can be entirely comprehensive. The post holder will be expected to undertake any other tasks that may be required from time to time.

This job description will be formally reviewed as necessary to take account of changing priorities.

Aspects of the job may be subject to review in negotiation with the post holder at any time.

• This post is subject to an Enhanced DBS check.
• The role involves regulated activity and is exempt from the Rehabilitation of Offenders Act 1974.

All convictions, cautions, reprimands, and final warnings (including those considered ‘spent’) must be disclosed unless ‘protected’.

• A criminal record will not necessarily bar you from employment.
• We are committed to safeguarding and promoting the welfare of vulnerable people and expect all staff and volunteers to share this commitment.
• You must adhere to all safeguarding, lone working, and confidentiality policies.
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