Service Desk Administrator

Service Desk Administrator

Farnham Full-Time 26000 - 27000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage service requests and provide support to clients daily.
  • Company: Join a reputable building services company specialising in M&E engineering.
  • Benefits: Enjoy a competitive salary and opportunities for career growth.
  • Why this job: Be part of a dynamic team with high-profile clients and impactful projects.
  • Qualifications: No specific experience required; just a passion for customer service.
  • Other info: Located in Farnham, this role offers a chance to learn and grow.

The predicted salary is between 26000 - 27000 £ per year.

JOB TITLE: SERVICE DESK ADMINISTRATOR

Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.

LOCATION: Farnham

SALARY: £26k/£27k

COMPANY INFORMATION Service Desk Administrator

  • Reputable and well-established Building Services company specialising in M&E Engineering including commercial gas, HVAC and electrical maintenance is looking for a Servive Desk Administrator to join their ever xiskglj expanding team
  • Close working relationships with high profile clients meani…

Service Desk Administrator employer: Excel Engineering Recruitment ltd

Join a reputable and well-established Building Services company in Farnham, where you will be part of a dynamic team dedicated to M&E Engineering. With a strong focus on employee growth and development, we offer a supportive work culture that values collaboration and innovation, alongside competitive salaries and benefits. Experience the unique advantage of working closely with high-profile clients, enhancing your professional skills in a thriving environment.
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Contact Detail:

Excel Engineering Recruitment ltd Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Service Desk Administrator

✨Tip Number 1

Familiarise yourself with the specific technologies and systems used in M&E engineering. Understanding the basics of HVAC, commercial gas, and electrical maintenance will help you speak confidently about the role during interviews.

✨Tip Number 2

Network with professionals in the building services industry. Attend local events or join online forums to connect with people who work in similar roles. This can provide valuable insights and potentially lead to referrals.

✨Tip Number 3

Research the company’s clients and projects. Being knowledgeable about their high-profile clients and recent projects will demonstrate your genuine interest in the role and the company during your conversations.

✨Tip Number 4

Prepare for common interview questions related to service desk administration. Think about scenarios where you've successfully resolved issues or improved processes, as these examples will showcase your problem-solving skills.

We think you need these skills to ace Service Desk Administrator

Customer Service Skills
Technical Support Knowledge
Problem-Solving Skills
Communication Skills
Time Management
Attention to Detail
ITIL Framework Understanding
Ticketing System Proficiency
Team Collaboration
Adaptability
Multitasking Abilities
Basic Networking Knowledge
Microsoft Office Suite Proficiency
Data Entry Skills

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Service Desk Administrator. Tailor your application to highlight relevant skills and experiences that match the role.

Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in service desk operations, customer service, and any technical skills related to M&E Engineering. Use bullet points for clarity and focus on achievements.

Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples from your past work that demonstrate your ability to handle service desk tasks effectively and your commitment to client satisfaction.

Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Service Desk Administrator.

How to prepare for a job interview at Excel Engineering Recruitment ltd

✨Know the Company

Before your interview, take some time to research the building services company. Understand their specialisations in M&E engineering, including commercial gas, HVAC, and electrical maintenance. This knowledge will help you demonstrate your interest and fit for the role.

✨Highlight Relevant Experience

Be prepared to discuss your previous experience in service desk roles or similar positions. Focus on specific examples where you've successfully managed client relationships or resolved technical issues, as this will show your capability to handle the responsibilities of the Service Desk Administrator.

✨Demonstrate Communication Skills

As a Service Desk Administrator, effective communication is key. During the interview, practice clear and concise communication. Be ready to explain complex technical concepts in simple terms, showcasing your ability to interact with both clients and team members.

✨Prepare Questions

At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the company's culture, team dynamics, and expectations for the role. This shows your enthusiasm and helps you assess if the company is the right fit for you.

Service Desk Administrator
Excel Engineering Recruitment ltd
Location: Farnham

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