Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage incoming calls and emails, allocate work to engineers, and support quality procedures.
- Company: Reputable building services company with a focus on M&E engineering.
- Benefits: Competitive salary, long-term contracts, and a supportive team environment.
- Why this job: Join a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: Experience in customer service or helpdesk roles, strong communication skills.
- Other info: Opportunities for career growth and development in a leading organisation.
The predicted salary is between 22000 - 28000 £ per year.
A reputable and well-established Building Services company specialising in M&E Engineering, including commercial gas, HVAC and electrical maintenance, is looking for a Service Desk Administrator to join their ever-expanding team.
Key Information:
- Close working relationships with high-profile clients, ensuring long-term contracts and security.
- Dedicated to all aspects of maintenance and repair on a wide range of appliances, including commercial boilers/burners, oil, chillers, and air conditioning.
- Operating a mobile team of both residential and mobile engineers with various skillsets across London and the South East.
- Excellent reputation for delivering quality and high standards of service.
- Leading organisation in M&E Building Maintenance, Air Conditioning, and Commercial/Domestic Heating.
Candidate Information:
- Demonstrable experience of working within a helpdesk, customer services, or call centre environment preferred.
- Organised, with good attention to detail.
- Ability to work in a fast-paced environment.
- Self-motivated with the ability to set oneself tasks when working in a team, as well as individually.
- Excellent written and verbal communication skills.
- Good time management skills to work under pressure and to deadlines.
- Pro-active with the ability to think on your feet and for yourself.
- Demonstrate sound decision-making when taking responsibility for tasks.
- Accurate data entry skills.
Job Information:
- Responsible for general administration/office duties including preparing documents, producing files, and filing.
- Handling incoming phone calls and emails over various inboxes.
- Allocation of works to engineers.
- Working to response times to meet contractual SLA agreements.
- Providing support in obtaining accreditations and certifications.
- Collating health, safety, and compliance documentation.
- Assisting with quality procedures to obtain ISO standards (in future).
- Jobsheet processing, including forwarding completed reports to clients and uploading to customer portals.
- Requesting site access and arranging permits when required.
- Preparing quotations with support from contract managers.
- Requesting costs and raising purchase orders to suppliers.
Service Desk Administrator in London employer: Excel Engineering Recruitment ltd
Contact Detail:
Excel Engineering Recruitment ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Administrator in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in M&E Engineering. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by researching the company and its services. Knowing their reputation for quality service will help you stand out as a candidate who truly cares about their mission.
✨Tip Number 3
Practice your communication skills! As a Service Desk Administrator, you'll need to be clear and concise. Role-play with a friend or use online resources to sharpen your verbal and written skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Desk Administrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in helpdesk or customer service roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Desk Administrator role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about joining our team.
Show Off Your Skills: In your application, make sure to mention your organisational skills and attention to detail. We’re looking for someone who can handle a fast-paced environment, so give us examples of how you've thrived under pressure in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you get all the latest updates from us. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Excel Engineering Recruitment ltd
✨Know Your Stuff
Make sure you understand the role of a Service Desk Administrator inside out. Familiarise yourself with common tasks like handling incoming calls, allocating works to engineers, and managing documentation. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with clients and engineers, practice your verbal and written communication skills. Be ready to demonstrate how you can convey information clearly and effectively, especially under pressure. Think of examples from your past experiences where you successfully managed customer queries or resolved issues.
✨Be Organised and Detail-Oriented
The job requires excellent organisational skills and attention to detail. Prepare to discuss how you manage your time and tasks, especially in a fast-paced environment. Bring up specific tools or methods you use to stay organised, like task lists or project management software.
✨Think on Your Feet
In this role, you'll need to make quick decisions and solve problems as they arise. Prepare for situational questions that test your ability to think critically and act decisively. Use examples from your previous roles where you had to adapt quickly to changing circumstances or resolve unexpected challenges.
