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For Companies At a Glance
- Tasks: Manage incoming calls and emails, allocate work to engineers, and support quality procedures.
- Company: Reputable building services company with a focus on M&E engineering.
- Benefits: Competitive salary, long-term contracts, and a supportive team environment.
- Why this job: Join a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: Experience in customer service or helpdesk roles, strong communication skills.
- Other info: Opportunities for career growth and development in a leading organisation.
The predicted salary is between 26000 - 27000 £ per year.
LOCATION: Farnham
SALARY: £26k/£27k
COMPANY INFORMATION
Reputable and well-established Building Services company specialising in M&E Engineering including commercial gas, HVAC and electrical maintenance is looking for a Service Desk Administrator to join their ever expanding team. Close working relationships with high profile clients meaning long term contracts and security. Dedicated to all aspects of maintenance and repair on a wide range of appliances including commercial boilers/burners, oil, chillers, air conditioning. Operating a mobile team of both residential and mobile engineers with various skillsets across London and the South East. Excellent reputation for delivering quality and high standards of service. Leading organisation in M&E Building Maintenance, Air Conditioning and Commercial/Domestic Heating.
CANDIDATE INFORMATION
As a Service Desk Administrator, you will have demonstrable experience of working within a helpdesk, customer services or call centre environment previously preferred. To be organised, with good attention to detail. Ability to work in a fast-paced environment. Self-motivated with the ability to set oneself tasks when working in a team, as well as individually. Excellent written and verbal communication skills. Good time management skills to work under pressure and to deadlines. Pro-active with the ability to think on your feet and for yourself. Demonstrate sound decision making when taking responsibility for tasks. Accurate data entry skills.
JOB INFORMATION
As a Service Desk Administrator, you will be responsible for general administration/office duties including:
- Preparing documents, producing files and filing
- Incoming phone calls & emails over various inboxes
- Allocation of works to engineers
- Working to response times to meet contractual SLA agreements
- Providing support obtaining accreditations and certifications
- Collating health, safety and compliance documentation
- Assisting with quality procedures to obtain ISO standards (in future)
- Jobsheet processing, including forwarding completed reports to clients & uploading to customer portals
- Requesting site access and arranging Permits when required
- Preparing quotations with support from contract managers
- Requesting costs and raising purchase orders to suppliers
Locations
Service Desk Administrator in Farnham, Surrey employer: Excel Engineering Recruitment ltd
Contact Detail:
Excel Engineering Recruitment ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Administrator in Farnham, Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service Desk Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its services, especially in M&E Engineering. Be ready to discuss how your skills in customer service and administration can help them maintain their excellent reputation.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks or worked under pressure. This will demonstrate that you can handle the fast-paced environment they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Desk Administrator in Farnham, Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Administrator role. Highlight your experience in helpdesk or customer service environments, and don’t forget to showcase your organisational skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific examples of how you've handled fast-paced environments and your ability to manage time effectively.
Show Off Your Communication Skills: Since excellent written and verbal communication is key for this role, make sure your application reflects that. Keep your language clear and professional, and double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to follow your application progress directly. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Excel Engineering Recruitment ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of M&E engineering and the specific services the company offers. Familiarise yourself with terms like HVAC, commercial gas, and maintenance processes. This will show that you're genuinely interested in the role and understand the industry.
✨Show Off Your Communication Skills
As a Service Desk Administrator, you'll be the first point of contact for clients. Practice clear and concise communication, both verbally and in writing. You might even want to prepare a few examples of how you've successfully handled customer queries in the past.
✨Demonstrate Your Organisational Skills
Since the role requires excellent time management and attention to detail, think of instances where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise your workload and ensure deadlines are met, especially in a fast-paced environment.
✨Be Proactive and Problem-Solving
Employers love candidates who can think on their feet. Prepare to share examples of when you've had to make quick decisions or solve problems independently. This will highlight your ability to take responsibility and act decisively, which is crucial for this role.
