Collections Manager | SME Funding | London
We provide fast, flexible funding to UK small businesses, from £25k to £750k, and our loan book is growing quickly. As a Collections Executive, you'll manage accounts through the arrears lifecycle, from the first missed payment through to recovery, while making sure every customer is treated fairly.
What you'll do:
- Contact business owners early when payments are missed, and agree realistic repayment plans
- Manage a portfolio of accounts in early and late-stage arrears, aiming to improve cure rates and limit losses
- Handle customers in financial difficulty or with vulnerabilities sensitively, escalating hardship cases, disputes and complaints appropriately
- Support more complex accounts, including defaults, guarantor recoveries and insolvency cases
- Work with solicitors, enforcement agents and recovery partners to progress legal action
- Keep clear, accurate account records and follow our collections policies and controls
- Report on arrears, cure rates and recoveries, and flag emerging portfolio risks
- Work closely with our credit, underwriting, finance and operations teams
What we're looking for:
- 2+ years' collections experience, ideally in SME lending, merchant cash advance, asset finance or commercial credit
- Confident, professional communicator who can have firm but fair conversations with business owners
- Some exposure to guarantor claims, insolvency or enforcement processes
- Understanding of FCA standards and fair customer outcomes
- Organised, resilient and comfortable in a fast-moving, high-volume environment
