At a Glance
- Tasks: Resolve complex technical issues and maintain critical infrastructure in a hands-on role.
- Company: Join Exceed, a dynamic ICT Managed Services team in Aberdeen.
- Benefits: Competitive salary, professional development, and opportunities for mentorship.
- Other info: Be part of a supportive team with excellent career growth potential.
- Why this job: Make a real impact by driving continuous improvement in technology.
- Qualifications: Degree in IT or equivalent experience with strong 3rd line support skills.
The predicted salary is between 40000 - 50000 £ per year.
Exceed has an exciting opportunity for an experienced Third Line ICT Support Engineer to join our Aberdeen Head Office. This is a hands-on role within our ICT Managed Services team, acting as the senior escalation point for complex technical issues while maintaining critical infrastructure and driving continuous improvement.
Key Responsibilities
- Act as the final escalation point for complex technical incidents
- Manage and resolve major incidents, including root cause analysis
- Maintain core infrastructure (Windows Server, Active Directory, M365)
- Administer virtualisation (VMware/Hyper-V) and cloud platforms (Azure/AWS)
- Support and manage network infrastructure, security, and connectivity
- Monitor backups, disaster recovery, and system performance
- Lead or contribute to infrastructure projects, upgrades, and deployments
- Automate processes and improve system reliability
- Maintain technical documentation and knowledge base
- Mentor junior engineers and support team development
- Participate in on-call rota and out-of-hours support
Qualifications & Experience
- Degree in IT or related field (or equivalent experience)
- Proven experience in a 3rd line or senior infrastructure role
- Strong knowledge of Windows Server, AD, and Group Policy
- Experience with virtualisation and cloud platforms
- Solid networking fundamentals (TCP/IP, firewalls, routing)
- Scripting experience (PowerShell essential)
Attributes and Skills
- Strong problem-solving and analytical skills
- Clear communication and stakeholder engagement
- Proactive, self-motivated, and detail-oriented
- Ability to mentor and support team members
Third Line ICT Support Engineer employer: Exceed (XCD) Holdings Ltd.
Exceed is an exceptional employer, offering a dynamic work environment at our Aberdeen Head Office where innovation and collaboration thrive. As a Third Line ICT Support Engineer, you will benefit from a culture that prioritises continuous improvement and professional development, with opportunities to mentor junior engineers and lead impactful infrastructure projects. Our commitment to employee growth, coupled with a supportive team atmosphere and competitive benefits, makes Exceed a rewarding place to advance your career in ICT.
Contact Details:
Exceed (XCD) Holdings Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Third Line ICT Support Engineer
✨Tip Number 1
Network, network, network! Reach out to your connections in the industry and let them know you're on the hunt for a Third Line ICT Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your knowledge of Windows Server, Active Directory, and cloud platforms like Azure and AWS. We recommend doing some mock interviews with friends or using online resources to get comfortable with the questions you might face.
✨Tip Number 3
Show off your problem-solving skills! When discussing your past experiences, focus on how you tackled complex technical issues and what the outcomes were. This will demonstrate your ability to handle the responsibilities of a Third Line ICT Support Engineer.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Make sure to highlight your relevant experience and skills in your application to stand out from the crowd.
We think you need these skills to ace Third Line ICT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Third Line ICT Support Engineer role. Highlight your experience with Windows Server, Active Directory, and any cloud platforms you've worked with. We want to see how your skills match up with what we're looking for!
Show Off Your Problem-Solving Skills:In your application, don’t just list your technical skills; give us examples of how you've tackled complex issues in the past. We love seeing candidates who can demonstrate strong problem-solving abilities, especially in high-pressure situations.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Exceed (XCD) Holdings Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Active Directory, and M365. Be ready to discuss specific scenarios where you've resolved complex technical issues, as this will show your hands-on experience and problem-solving skills.
✨Showcase Your Scripting Skills
Since scripting in PowerShell is essential for this role, prepare to demonstrate your proficiency. Bring examples of scripts you've written or explain how you've automated processes in previous positions to improve system reliability.
✨Prepare for Scenario-Based Questions
Expect questions that require you to think on your feet, especially around managing major incidents or performing root cause analysis. Practise articulating your thought process clearly, as communication is key in these situations.
✨Highlight Your Mentoring Experience
As mentoring junior engineers is part of the job, be ready to share examples of how you've supported team development in the past. Discuss any specific instances where your guidance made a difference, showcasing your leadership skills.
