IT Service Desk Leader: Elevate User Experience in Horwich

A leading UK organization seeks an experienced IT Service Desk Manager to lead their team in Horwich. This role requires someone passionate about service excellence, with 2-3 years of experience managing a 1st/2nd line Service Desk. Key responsibilities include ensuring SLAs and KPIs are met, driving continuous improvement, and coaching staff. Strong knowledge of Microsoft technologies and ITIL is essential. The role is on-site in Horwich, and requires excellent stakeholder engagement and organizational skills.
#J-18808-Ljbffr