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- Tasks: Lead operational excellence and performance across a nationwide network of clinics.
- Company: Pure Physiotherapy, a forward-thinking healthcare organisation.
- Benefits: Make a tangible difference while enjoying a collaborative work environment.
- Why this job: Shape the future of physiotherapy and impact patients' lives positively.
- Qualifications: Experience in customer engagement and healthcare environments is essential.
- Other info: Join a Disability Confident Leader organisation committed to inclusivity.
The predicted salary is between 48000 - 72000 £ per year.
🌟 National Operations & Performance Lead
Location: Home-Based (with regular travel across the United Kingdom) Sector: Healthcare | Level: Senior Leadership Organisation: Pure Physiotherapy
Lead with Distinction. Shape a National Legacy.
Pure Physiotherapy invites applications from an accomplished, people-centric leader to spearhead operational excellence and performance across its nationwide network of clinics. This is not merely a leadership appointment—it is a rare opportunity to influence the future of physiotherapy and deliver enduring impact for patients and clinical teams alike.
💼 Principal Responsibilities
Operations & Governance
- Oversee the daily operational delivery across our national clinic portfolio, working in close partnership with Regional Clinic Managers, Clinical Leads, and Administrative & Client Services teams
- Address governance matters, incidents, and complaints with strategic insight to foster continuous service enhancement
- Ensure all clinics uphold rigorous health and safety standards, whilst embodying the aesthetic and quality ethos of the Pure brand
- Collaborate with Governance and Estates colleagues to uphold legal and regulatory compliance across all sites
Line Management
- Provide direct line management and professional supervision to Regional Clinic Managers within your designated region
- Offer strategic leadership and mentorship across the wider operational cohort
Operational Team Leadership
- Monitor clinic capacity and utilisation, escalating performance concerns where appropriate
- Analyse referral volumes and proactively engage with clients to mitigate service flow disruptions
- Lead workforce and capacity planning initiatives in collaboration with senior leaders and clinic teams
- Advise Clinic Leads on resource deployment, recruitment strategies, and performance optimisation
Commercial & Contractual Stewardship
- Chair contract and performance review meetings with assigned clients and stakeholders
- Cultivate robust relationships with service partners, including insurers, private healthcare providers, and NHS collaborators
- Produce articulate, brand-consistent reports for external stakeholders
- Support the onboarding of new providers, ensuring contractual frameworks are in place and adhered to
- Liaise with Finance to safeguard billing accuracy and revenue integrity
🎓 Qualifications & Competencies
Essential
- Minimum Level 5 qualification in Business Management, Business Administration, or a cognate discipline
- Demonstrable experience in customer engagement and stakeholder relationship management
- Prior exposure to healthcare environments, with an understanding of private patient expectations
- Proven ability to prepare succinct business cases or strategic proposals
- Experience managing multiple clinics or service lines
- Expertise in operational refinement and process evaluation
- Proficiency in change management methodologies
- Emerging leadership capabilities with a commitment to professional growth
- Familiarity with CRM platforms, rostering tools, or clinical systems
- GCSEs (minimum five grades A–C, including English and Mathematics)
Desirable
- Degree-level qualification in Business Management, Project Management, Business Administration, or equivalent
🌈 Why Choose Pure Physiotherapy?
- Make a tangible difference to patients and healthcare professionals nationwide
- Join a collaborative, forward-thinking organisation committed to excellence
- Lead with assurance, creativity, and strategic foresight
- Work within a Disability Confident Leader organisation that champions inclusivity
🏅 Disability Confident Leadership
We are delighted to announce that ExamWorks UK has once again attained Level 3 Disability Confident Leader accreditation, reaffirming our unwavering commitment to accessibility and inclusion.
This prestigious recognition reflects our externally validated practices and our continued leadership in supporting disabled individuals within the workplace.
As a Disability Confident Leader, we:
- Champion accessibility and inclusive practices
- Ensure equitable recruitment and career development pathways
- Share exemplary standards across the sector
If you’re ready to lead with purpose and help shape the future of UK physiotherapy, this is your moment. Apply now and be the difference.
National Operations and Performance Lead employer: ExamWorks UK Careers
Contact Detail:
ExamWorks UK Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Operations and Performance Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know someone at Pure Physiotherapy. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your leadership style aligns with Pure Physiotherapy's mission to enhance patient care and operational excellence.
✨Tip Number 3
Practice your pitch! Be ready to articulate your vision for operational performance and how you can lead teams effectively. We want to hear your ideas on improving clinic operations and patient experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our team at Pure Physiotherapy.
We think you need these skills to ace National Operations and Performance Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the National Operations and Performance Lead role. Highlight your relevant experience in healthcare and operational management, showing us how you can lead with distinction.
Showcase Your Leadership Skills: We want to see your leadership style shine through! Share examples of how you've successfully managed teams and improved performance in previous roles. This is your chance to demonstrate your people-centric approach.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to convey your ideas and experiences, making it easy for us to see why you're the perfect fit for this senior leadership position.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to shape the future of physiotherapy.
How to prepare for a job interview at ExamWorks UK Careers
✨Know Your Stuff
Before the interview, dive deep into Pure Physiotherapy's mission and values. Understand their operational model and how they manage their clinics. This will help you articulate how your experience aligns with their goals and demonstrate your genuine interest in the role.
✨Showcase Leadership Skills
Prepare specific examples of your leadership experiences, especially in healthcare settings. Think about times when you successfully managed teams or improved operational processes. Be ready to discuss how you can bring that expertise to enhance performance across their national network.
✨Engage with Questions
Interviews are a two-way street! Prepare insightful questions about their governance practices, team dynamics, and future challenges. This not only shows your enthusiasm but also helps you gauge if the company culture is the right fit for you.
✨Demonstrate Strategic Thinking
Be prepared to discuss your approach to operational excellence and performance optimisation. Think about how you would handle specific scenarios related to clinic management or stakeholder engagement. This will highlight your strategic mindset and readiness for the role.