At a Glance
- Tasks: Lead operational excellence and performance across a nationwide network of clinics.
- Company: Join Pure Physiotherapy, a forward-thinking healthcare organisation.
- Benefits: Make a real impact while enjoying a collaborative work culture.
- Other info: Opportunity to grow professionally in an inclusive environment.
- Why this job: Shape the future of physiotherapy and enhance patient care.
- Qualifications: Experience in healthcare and strong leadership skills required.
The predicted salary is between 43200 - 72000 € per year.
🌟 National Operations & Performance Lead
Location: Home-Based (with regular travel across the United Kingdom) Sector: Healthcare | Level: Senior Leadership Organisation: Pure Physiotherapy
Lead with Distinction. Shape a National Legacy.
Pure Physiotherapy invites applications from an accomplished, people-centric leader to spearhead operational excellence and performance across its nationwide network of clinics. This is not merely a leadership appointment—it is a rare opportunity to influence the future of physiotherapy and deliver enduring impact for patients and clinical teams alike.
💼 Principal Responsibilities
Operations & Governance
- Oversee the daily operational delivery across our national clinic portfolio, working in close partnership with Regional Clinic Managers, Clinical Leads, and Administrative & Client Services teams
- Address governance matters, incidents, and complaints with strategic insight to foster continuous service enhancement
- Ensure all clinics uphold rigorous health and safety standards, whilst embodying the aesthetic and quality ethos of the Pure brand
- Collaborate with Governance and Estates colleagues to uphold legal and regulatory compliance across all sites
Line Management
- Provide direct line management and professional supervision to Regional Clinic Managers within your designated region
- Offer strategic leadership and mentorship across the wider operational cohort
Operational Team Leadership
- Monitor clinic capacity and utilisation, escalating performance concerns where appropriate
- Analyse referral volumes and proactively engage with clients to mitigate service flow disruptions
- Lead workforce and capacity planning initiatives in collaboration with senior leaders and clinic teams
- Advise Clinic Leads on resource deployment, recruitment strategies, and performance optimisation
Commercial & Contractual Stewardship
- Chair contract and performance review meetings with assigned clients and stakeholders
- Cultivate robust relationships with service partners, including insurers, private healthcare providers, and NHS collaborators
- Produce articulate, brand-consistent reports for external stakeholders
- Support the onboarding of new providers, ensuring contractual frameworks are in place and adhered to
- Liaise with Finance to safeguard billing accuracy and revenue integrity
🎓 Qualifications & Competencies
Essential
- Minimum Level 5 qualification in Business Management, Business Administration, or a cognate discipline
- Demonstrable experience in customer engagement and stakeholder relationship management
- Prior exposure to healthcare environments, with an understanding of private patient expectations
- Proven ability to prepare succinct business cases or strategic proposals
- Experience managing multiple clinics or service lines
- Expertise in operational refinement and process evaluation
- Proficiency in change management methodologies
- Emerging leadership capabilities with a commitment to professional growth
- Familiarity with CRM platforms, rostering tools, or clinical systems
- GCSEs (minimum five grades A–C, including English and Mathematics)
Desirable
- Degree-level qualification in Business Management, Project Management, Business Administration, or equivalent
🌈 Why Choose Pure Physiotherapy?
- Make a tangible difference to patients and healthcare professionals nationwide
- Join a collaborative, forward-thinking organisation committed to excellence
- Lead with assurance, creativity, and strategic foresight
- Work within a Disability Confident Leader organisation that champions inclusivity
🏅 Disability Confident Leadership
We are delighted to announce that ExamWorks UK has once again attained Level 3 Disability Confident Leader accreditation, reaffirming our unwavering commitment to accessibility and inclusion.
This prestigious recognition reflects our externally validated practices and our continued leadership in supporting disabled individuals within the workplace.
As a Disability Confident Leader, we:
- Champion accessibility and inclusive practices
- Ensure equitable recruitment and career development pathways
- Share exemplary standards across the sector
If you’re ready to lead with purpose and help shape the future of UK physiotherapy, this is your moment. Apply now and be the difference.
National Operations and Performance Lead in Bath employer: ExamWorks UK Careers
Pure Physiotherapy is an exceptional employer that empowers its leaders to make a significant impact on the future of physiotherapy across the UK. With a strong commitment to inclusivity and professional growth, employees benefit from a collaborative work culture that values operational excellence and patient care. The home-based role, combined with regular travel, offers a unique opportunity to engage with diverse teams while shaping a national legacy in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land National Operations and Performance Lead in Bath
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand Pure Physiotherapy's mission and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to articulate your leadership style and how you've driven operational excellence in previous roles. Use specific examples to showcase your skills and make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Pure Physiotherapy team.
We think you need these skills to ace National Operations and Performance Lead in Bath
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences that align with the National Operations and Performance Lead role. Highlight your leadership experience in healthcare and any relevant operational achievements to stand out.
Showcase Your Impact:When detailing your previous roles, focus on the impact you've made rather than just listing responsibilities. Use metrics and examples to illustrate how you've improved operations or enhanced patient care in past positions.
Be Authentic:Let your personality shine through in your application. We want to see who you are beyond your qualifications. Share your passion for healthcare and how you envision making a difference at Pure Physiotherapy.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our official website. This ensures it reaches the right people and allows us to keep track of all applications efficiently.
How to prepare for a job interview at ExamWorks UK Careers
✨Know Your Stuff
Before the interview, dive deep into Pure Physiotherapy's mission and values. Understand their operational model and how they manage their clinics. This will help you articulate how your experience aligns with their goals and demonstrate your genuine interest in the role.
✨Showcase Leadership Skills
Prepare specific examples of your leadership experiences, especially in healthcare settings. Think about times when you successfully managed teams or improved operational processes. Be ready to discuss how you can bring that expertise to enhance performance across their national network.
✨Engage with Questions
Interviews are a two-way street! Prepare insightful questions about their governance practices, team dynamics, and future challenges. This not only shows your enthusiasm but also helps you gauge if the company culture is the right fit for you.
✨Demonstrate Strategic Thinking
Be prepared to discuss your approach to operational excellence and performance optimisation. Think about how you would handle specific scenarios related to clinic management or stakeholder engagement. This will highlight your strategic mindset and readiness to tackle the challenges of the role.
