At a Glance
- Tasks: Manage Occupational Health cases and deliver exceptional customer service.
- Company: Join a supportive team at UKIM, dedicated to making a difference.
- Benefits: Competitive salary, career development, and a collaborative work environment.
- Other info: Dynamic role with opportunities for growth and innovation.
- Why this job: Make a real impact in healthcare while developing your administrative skills.
- Qualifications: 2+ years in administration or customer service with strong IT skills.
The predicted salary is between 31500 - 38500 £ per year.
Location: Durham
Full-Time | Permanent
Salary £25447.5
Office based
Join a Team That Makes a Difference
Are you an experienced administrator with exceptional customer service skills? Do you enjoy managing multiple priorities, working with a wide range of stakeholders, and delivering an outstanding customer experience? We are looking for motivated and detail-oriented Occupational Health Administrators to join our growing team in Durham. This is an excellent opportunity to build a rewarding career within Occupational Health, supporting clients, healthcare professionals, managers, and HR teams to ensure a seamless and efficient service.
The Role
As an Occupational Health Administrator, you will play a vital role in managing and progressing Occupational Health cases, ensuring all service level agreements are met while delivering an exceptional customer experience. You will be responsible for coordinating cases, handling enquiries, and maintaining accurate records while ensuring strict confidentiality and compliance with data protection requirements.
Key Responsibilities
- Managing Occupational Health cases from referral through to completion
- Actioning tasks and responding to enquiries received via telephone, email, and post
- Liaising daily with clients, managers, HR teams, healthcare professionals, and internal colleagues
- Providing excellent customer service and resolving queries efficiently
- Updating and maintaining information across multiple systems and databases
- Ensuring compliance with company procedures, confidentiality requirements, and data protection regulations
- Identifying and escalating issues to ensure the best possible outcomes for customers
About You
We're looking for someone who is:
- Highly organised with excellent attention to detail
- A confident communicator, both written and verbal
- Customer-focused and passionate about delivering outstanding service
- Calm and professional when managing competing priorities
- A proactive problem solver who seeks continuous improvement
- A supportive team player who values collaboration and respect
Minimum of 2 years' experience in administration or customer service
Strong IT skills, including experience using Microsoft Office and databases
Excellent organisational and time management abilities
Strong communication and interpersonal skills
Ability to handle sensitive and confidential information professionally
Knowledge of Occupational Health processes and services
Understanding of clinical terminology, specialities, definitions, and abbreviations
Experience working within a healthcare, Occupational Health, HR, or regulated environment
Why Join Us?
At UKIM, our people are at the heart of everything we do. We are committed to creating an environment where employees can develop, contribute ideas, and deliver exceptional service for our clients.
We value individuals who:
- Put customers first
- Embrace innovation and change
- Take ownership and accountability
- Strive for excellence
- Work collaboratively and respectfully
OH Administrator in North East employer: ExamWorks Investigation Services Limited
Pure Physiotherapy is an exceptional employer that prioritises both patient care and employee development. Located in Watford, we foster a collaborative work culture where you can thrive professionally while making a meaningful impact on patient experiences. With ample opportunities for growth and a commitment to high-quality service delivery, joining our team means being part of a forward-thinking organisation dedicated to excellence in physiotherapy.
Contact Details:
ExamWorks Investigation Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land OH Administrator in North East
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like ExamWorks Investigation Services Limited.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at ExamWorks Investigation Services Limited.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like ExamWorks Investigation Services Limited, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace OH Administrator in North East
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at ExamWorks Investigation Services Limited.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at ExamWorks Investigation Services Limited.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to ExamWorks Investigation Services Limited. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at ExamWorks Investigation Services Limited. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at ExamWorks Investigation Services Limited
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research ExamWorks Investigation Services Limited’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
