At a Glance
- Tasks: Assist with client referrals and provide essential administrative support in a dynamic environment.
- Company: Join a growing business dedicated to rehabilitation and case management services.
- Benefits: Competitive salary, comprehensive training, and career progression opportunities.
- Other info: Supportive team culture with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Previous admin experience and strong organisational skills are essential.
The predicted salary is between 24300 - 29700 £ per year.
Business Support Administrator
Location: Leeds LS15
Full Time | Permanent
Salary: £25,056.00 - 37.5 Hours Monday to Friday
Join Our Team
We are looking for a Business Support Administrator to join a busy and growing business, assisting with the referral process of injured clients who have been referred to us for rehabilitation and Case Management services.
Working alongside our referring parties of Solicitors, Insurance companies, Case Management companies, etc.
You will be responsible for arranging assessments and treatment for the injured person, as well as supporting the team with associated tasks relevant to the client’s journey with ETS.
About the Role
As a Business Support Administrator, you will provide efficient, accurate, and confidential administrative support across a range of functions including referral processing, report management, customer liaison, finance administration, and general office support.
Working closely with Occupational Therapists, Case Managers, Solicitors, Insurance Companies, and other stakeholders, you will play a key role in ensuring services are delivered effectively and in line with agreed service standards.
This is a varied role where no two days are the same, offering excellent opportunities to develop new skills and become a valued member of a multi-skilled support team.
Key Responsibilities
- Referral & Case Administration
- Process client referrals accurately and efficiently.
- Maintain confidential client records and case files.
- Monitor client information and progress using internal systems.
- Coordinate treatment equipment orders and liaise with suppliers.
- Ensure service level agreements and deadlines are consistently met.
- Communicate effectively with clients, solicitors, insurers, and healthcare professionals.
- Report & Document Management
- Review and edit clinical reports for accuracy, formatting, grammar, and consistency.
- Ensure all documentation complies with company standards.
- Support invoice preparation for assessment-related services.
- Track and follow up on outstanding authorisations and approvals.
- Customer & Stakeholder Support
- Act as a first point of contact for telephone and email enquiries.
- Manage communications through shared inboxes.
- Build positive relationships with internal and external stakeholders.
- Deliver excellent customer service and maintain professionalism at all times.
- Administrative & Operational Support
- Maintain accurate databases, spreadsheets, and internal systems.
- Support other departments with administrative requirements.
- Monitor office supplies and coordinate orders when required.
- Assist with network administration and associate onboarding.
- Participate in process improvement initiatives and team meetings.
- Finance Support
- Prepare and issue invoices accurately and on time.
- Monitor service delivery against agreed customer requirements.
- Support the wider team in maintaining accurate financial records.
What We're Looking For
Essential Skills & Experience
- Previous experience in a busy administrative, customer service, or support role.
- Strong organisational and time management skills.
- Outstanding attention to detail and accuracy.
- Excellent verbal and written communication skills.
- Confidence working with data, documents, and multiple systems.
- Strong Microsoft Office skills, including Outlook, Word, and Excel.
- Ability to work independently while contributing positively to a team.
- Professional, adaptable, and able to manage competing priorities.
- Personal Attributes
- Reliable and accountable.
- Customer-focused and empathetic.
- Problem-solving mindset.
- Process driven with a commitment to quality.
- Strong relationship-building skills.
- Calm under pressure with sound judgement and professionalism.
Qualifications
- Minimum of 3 GCSEs (Grade C/4 or above) or equivalent.
- Previous administrative experience is highly desirable.
What We Offer
- A supportive and collaborative team environment.
- Comprehensive training and development opportunities.
- Career progression within a growing organisation.
- Exposure to the healthcare, rehabilitation, and case management sector.
- Opportunity to make a genuine difference in people's lives.
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Business Support in Leeds employer: ExamWorks Investigation Services Limited
Pure Physiotherapy is an exceptional employer that prioritises both patient care and employee development. Located in Watford, we foster a collaborative work culture where you can thrive professionally while making a meaningful impact on patient experiences. With ample opportunities for growth and a commitment to high-quality service delivery, joining our team means being part of a forward-thinking organisation dedicated to excellence in physiotherapy.
Contact Details:
ExamWorks Investigation Services Limited Recruitment Team
