At a Glance
- Tasks: Provide advanced IT support and troubleshoot complex technical issues.
- Company: Join a dynamic IT team in a supportive office environment.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Other info: Collaborative culture with a focus on continuous improvement and professional development.
- Why this job: Make a real difference by enhancing user experience and service delivery.
- Qualifications: Experience in 2nd Line IT Support and strong knowledge of Microsoft technologies.
The predicted salary is between 40000 - 40000 £ per year.
Location: Office Based in Horwich Bolton BL6 6QQ.
Contract: Full-time, permanent
Department: IT Operations
On Call required as part of the role
The Role
We are looking for an experienced IT Support Technician (Level 2) to provide advanced technical support to our end users and act as an escalation point for the 1st Line Service Desk. This is a hands-on role requiring strong troubleshooting skills, excellent customer service, and the ability to work independently while collaborating closely with the Service Desk Manager and wider IT Operations teams. You will take ownership of complex incidents, support end user devices, and play an active role in maintaining high service standards across the organisation.
Key Responsibilities
- Provide high quality 2nd line IT support, acting as an escalation point for 1st Line and taking ownership of incidents to resolution
- Troubleshoot and support Windows 11, Microsoft 365, Azure AD, business applications and virtual desktop environments
- Support and deploy end user hardware including laptops, peripherals, meeting room technology and mobile devices (via Intune/MDM)
- Maintain accurate ticketing, asset and access records, ensuring security, compliance and SLA adherence
- Work closely with the Service Desk Manager, 1st Line colleagues and 3rd Line teams to improve service delivery
- Provide guidance, mentoring and knowledge sharing to support users and the wider Service Desk
- Identify recurring issues and contribute to service, system and process improvements
Skills & Experience Required
Essential:
- Proven experience in a 2nd Line IT Support or similar technical role
- Strong knowledge of Windows 11, Microsoft 365 and Azure AD
- Experience managing users and access within Active Directory
- Understanding of networking fundamentals (LAN/WAN, Wi Fi, DNS, DHCP, TCP/IP)
- Experience supporting end-user hardware and Microsoft cloud services
- Experience with MDM, ideally Microsoft Intune / Endpoint Manager
- Excellent communication and organisational skills
- Ability to translate technical issues into clear, user-friendly language
- Proactive approach with strong ownership and prioritisation skills
Desirable:
- Microsoft certifications (MS-900, MD-102, AZ-900)
- ITIL Foundation certification
- PowerShell scripting experience
Personal Attributes
- Customer focused and professional
- Calm under pressure with strong problem-solving skills
- Highly organised with excellent attention to detail
- Able to work independently while collaborating within a team
- Proactive, reliable and eager to continuously improve
IT Support Technician Level 2 employer: ExamWorks Investigation Services Limited
Pure Physiotherapy is an exceptional employer that prioritises both patient care and employee development. Located in Watford, we foster a collaborative work culture where you can thrive professionally while making a meaningful impact on patient experiences. With ample opportunities for growth and a commitment to high-quality service delivery, joining our team means being part of a forward-thinking organisation dedicated to excellence in physiotherapy.
Contact Details:
ExamWorks Investigation Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician Level 2
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ExamWorks Investigation Services Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ExamWorks Investigation Services Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ExamWorks Investigation Services Limited!
✨Direct Apply to ExamWorks Investigation Services Limited
Let's not forget to apply directly through the ExamWorks Investigation Services Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician Level 2
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ExamWorks Investigation Services Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ExamWorks Investigation Services Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ExamWorks Investigation Services Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
