Trainer in Bolton

Trainer

Location: Premex House

Secondment for 9 Months

About the Role

We are looking for an enthusiastic and engaging Trainer to join our Learning & Development team. This is an exciting opportunity for someone who is passionate about developing people, driving performance, and delivering high-quality training across multiple business areas.

As a Trainer, you will be responsible for delivering and designing both technical and non-technical training programmes, supporting new starters through their learning journey, and enhancing the skills of existing colleagues. You will use a variety of learning methods including classroom-based learning, virtual training, coaching, and side-by-side support to ensure all team members reach competency and achieve success. You will act as a key point of contact for learning and development, providing guidance, support, and innovative training solutions that contribute to both individual and business performance.

Key Responsibilities

• Deliver engaging induction programmes for all new starters, including Day One company inductions.
• Facilitate training across multiple business units using a blended learning approach.
• Deliver departmental, operational, technical, and soft skills training.
• Support employees to develop their knowledge, skills, and confidence through coaching and mentoring.
• Design and create innovative training materials and learning solutions.
• Monitor and track learner progress, measuring speed to competence and training effectiveness.
• Work closely with Quality, Operations, and Learning & Development teams to ensure successful onboarding and ongoing development.
• Challenge existing training methods and recommend improvements and new approaches.
• Complete all training administration accurately, including probation documentation and learner records.
• Support operational projects and initiatives as required.
• Build strong working relationships with stakeholders across the business.

What We're Looking For

Knowledge & Experience

• Strong understanding of operational processes and systems.
• Experience working towards and achieving departmental KPIs.
• Proficient in Microsoft Office applications including Word, Excel, PowerPoint, and Teams.
• Ability to identify learning and development needs and implement effective solutions.
• Demonstrable experience providing on-the-job coaching and support.
• Confidence adapting training styles to suit different learning needs and audiences.
• Experience within a fast-paced customer service, contact centre, operational, or business support environment is advantageous.

Skills & Abilities

• Excellent communication and presentation skills.
• Strong coaching and mentoring capability.
• Ability to prioritise workloads and manage multiple training requirements.
• Comfortable delivering constructive feedback and challenging appropriately.
• High attention to detail and organisational skills.
• Ability to create professional training materials and communications.
• Creative thinker with a passion for continuous improvement.
• Ability to work effectively under pressure and meet tight deadlines.
• Adaptable and comfortable working in a changing environment.

Personal Attributes

• Passionate about developing others and helping people succeed.
• Positive, enthusiastic, and proactive approach.
• Leads by example and demonstrates professionalism at all times.
• Takes ownership and accountability for delivering results.
• Builds strong relationships and is approachable and supportive.
• Continuously seeks opportunities for self-development and improvement.
• Demonstrates pride in the quality of their work and the success of the wider team.

What's in It for You?

• Opportunity to make a real impact on colleague development and business performance.
• Supportive and collaborative Learning & Development environment.
• Career progression and professional development opportunities.
• A varied role combining training delivery, coaching, project work, and operational support.
• Competitive salary and benefits package.

BH1438

This is an internal only opportunity and is not open to external candidates

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