At a Glance
- Tasks: Deliver exceptional customer service and support field agents in a fast-paced office.
- Company: Join ExamWorks UK, a leader in inclusion and accessibility.
- Benefits: Competitive salary, fixed-term contract, and opportunities for personal development.
- Other info: Dynamic work environment with a focus on teamwork and continuous improvement.
- Why this job: Make a real impact by helping clients and ensuring seamless service delivery.
- Qualifications: Strong communication skills and previous office administration experience required.
The predicted salary is between 25056 - 25056 £ per year.
If you’re proactive, well-organised, and passionate about delivering outstanding customer service, this could be the perfect opportunity for you! You’ll thrive in a fast-paced office environment while supporting both clients and field agents to ensure seamless service delivery.
About the Role
As an essential part of our operations team, you will manage communications, support field-based colleagues, and contribute to the smooth running of our service processes. This varied role requires strong communication skills, excellent attention to detail, and the ability to work independently.
Key Responsibilities
- Handle inbound and outbound telephone calls professionally
- Deliver exceptional customer service and build strong client relationships
- Manage, log, and escape initial complaints appropriately
- Process incoming correspondence, including letters and emails
- Allocate tasks to field agents and liaise with the Field Force team
- Maintain accurate client account records and data entry
- Produce clear, high-quality written communications
- Monitor diaries and follow up on outstanding reviews
- Ensure compliance with GDPR, ISO Quality & Security Systems, and company policies
- Meet internal and external service level agreements (SLAs)
- Achieve performance targets and quality audit standards
Skills & Experience
- Strong verbal and written communication skills
- Confident and professional telephone manner
- Proficient in IT systems with accurate data entry abilities
- Excellent organisational and time management skills
- Previous office-based administration experience
- Ability to understand and action written instructions effectively
- Complaint-handling experience
- Knowledge of EWIS processes (desirable)
- Financial awareness and strong problem-solving skills
Personal Attributes
- Punctual and reliable
- Smart and professional appearance
- Positive team player
- Committed to personal development and continuous improvement
We’re proud to share that ExamWorks UK has once again achieved Level 3 Disability Confident Leader status, reaffirming our commitment to inclusion and accessibility.
Customer Service Representative in Bolton employer: ExamWorks Investigation Services Limited
Pure Physiotherapy is an exceptional employer that prioritises both patient care and employee development. Located in Watford, we foster a collaborative work culture where you can thrive professionally while making a meaningful impact on patient experiences. With ample opportunities for growth and a commitment to high-quality service delivery, joining our team means being part of a forward-thinking organisation dedicated to excellence in physiotherapy.
Contact Details:
ExamWorks Investigation Services Limited Recruitment Team
