At a Glance
- Tasks: Handle customer enquiries and provide exceptional service in a fast-paced environment.
- Company: Join a friendly team at Premex House in Bolton.
- Benefits: Competitive salary, full training, and career development opportunities.
- Other info: Collaborative work culture with ongoing support and training.
- Why this job: Make a real difference to customers while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26402 - 26402 £ per year.
Permanent Sep 18, 2026
Location
Bolton, Premex House.
Salary
£26,402.00
Job Type
Secondment for a minimum of 3 months.
About the Role
We are looking for a motivated and customer-focused
Customer Service Advisor to join our growing team. This is an excellent opportunity for someone with strong communication skills and a passion for delivering outstanding customer service.
As the first point of contact for solicitors, insurers, medical suppliers, and claimants, you will play a vital role in ensuring every customer receives a professional, efficient, and empathetic experience.
You will manage a variety of enquiries, provide case updates, and work towards resolving queries at the first point of contact wherever possible.
Key Responsibilities
- Handle inbound and outbound telephone calls professionally and efficiently.
- Provide exceptional customer service while dealing with a range of complex enquiries.
- Take ownership of customer queries and follow through to resolution.
- Keep customers fully informed on the progress of their case.
- Identify opportunities to reduce repeat contact and improve customer experience.
- Build and maintain positive relationships with clients, experts, and customers.
- Navigate case management systems confidently to progress cases and update records accurately.
- Ensure complaints are resolved at the first point of contact where possible or escalated appropriately.
- Complete assigned tasks within agreed timescales and service standards.
- Participate in training and development activities as required.
- Support colleagues and contribute positively to a collaborative team environment.
What We're Looking For
Essential Skills
- Excellent verbal and written communication skills.
- Outstanding telephone manner.
- Strong customer service focus.
- Effective problem-solving abilities.
- High level of accuracy and attention to detail.
- Good IT skills and confidence using multiple systems.
- Ability to work independently and manage workload effectively.
- Comfortable working in a fast-paced environment.
Desirable Experience
- Previous experience in a customer service or contact centre environment.
- Telephony experience.
- Knowledge of the medico-legal or claims sector, including 3d R services, would be advantageous.
- Personal Qualities
- Friendly, approachable, and professional.
- Reliable and punctual.
- Positive and resilient under pressure.
- A supportive team player.
- Committed to delivering outstanding customer experiences.
- Eager to learn and develop new skills.
What We Offer
- Full training and ongoing support.
- A friendly and collaborative working environment.
- Career development opportunities.
- The chance to make a real difference to customers throughout their journey.
If you're passionate about customer service and thrive in a busy, people-focused environment, we'd love to hear from you. Apply today!
- This is an internal only role and the deadline for the role is Wednesday 23rd September
- #J-18808-Ljbffr
Customer Service Case Handler in Bolton employer: ExamWorks Investigation Services Limited
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Contact Details:
ExamWorks Investigation Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Case Handler in Bolton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ExamWorks Investigation Services Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ExamWorks Investigation Services Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Case Handler in Bolton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ExamWorks Investigation Services Limited:Your cover letter is your chance to shine! Tell us why you want to work at ExamWorks Investigation Services Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ExamWorks Investigation Services Limited!
How to prepare for a job interview at ExamWorks Investigation Services Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
