At a Glance
- Tasks: Provide exceptional telephone-based customer service and support clients through their case journey.
- Company: Join a supportive team at a growing organisation focused on customer care.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal development.
- Other info: Be part of a collaborative team that values your contributions.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
Customer Service Advisor
Customer Service Bolton Permanent Aug 4, 2026
Customer Service Advisor
Location: Premex House
Contract: Permanent
Salary: £26,152.00 - £26,652.00 Dependant on Experience.
Join Our Team
We are looking for a professional and customer-focused Customer Service Advisor to join our busy and supportive team. This is an exciting opportunity to play a key role in helping clients, claimants, solicitors, medical experts and suppliers by providing exceptional telephone-based customer service. You will be the first point of contact for a variety of enquiries, ensuring every interaction is handled with professionalism, empathy and efficiency. If you thrive in a fast-paced environment, enjoy problem-solving and take pride in delivering outstanding customer experiences, we'd love to hear from you.
The Role
As a Customer Service Advisor, you will manage incoming and outgoing calls, supporting customers through various stages of their case journey. You will provide accurate information, resolve queries and take ownership of issues to ensure a positive outcome wherever possible.
Key responsibilities include:
- Handling inbound and outbound calls from clients, claimants, solicitors, medical experts and suppliers.
- Resolving a range of customer queries professionally and accurately.
- Delivering excellent customer service while demonstrating empathy and understanding.
- Taking ownership of enquiries and following through to resolution.
- Booking medical appointments for injured parties, considering location, convenience and case requirements.
- Understanding and navigating multiple systems and processes.
- Managing complex and sometimes sensitive cases with professionalism and care.
- Accurately processing and preparing documentation.
- Maintaining high standards of quality and accuracy in all work.
- Ensuring written correspondence is completed using correct grammar and spelling.
- Building and maintaining strong relationships with clients and medical experts.
- Identifying opportunities to improve processes and reduce repeat contact.
- Escalating complaints appropriately and supporting resolution.
- Participating in training and development activities.
What We're Looking For
Essential Skills
- Excellent verbal and written communication skills.
- Outstanding telephone manner.
- Strong customer service focus.
- Good problem-solving abilities.
- Excellent attention to detail.
- Strong IT skills and confidence using multiple systems.
- Ability to work independently and manage workload effectively.
- Commitment to delivering high-quality work.
Desirable Experience
- Previous telephone-based customer service experience.
- Experience working within a customer service environment.
- Experience handling sensitive or complex customer enquiries.
About You
You’ll be:
- Friendly, approachable and professional.
- Reliable and dependable.
- Punctual and organised.
- Positive and supportive of colleagues.
- Resilient and able to remain calm under pressure.
- Eager to learn and develop your knowledge.
- A strong team player with a can-do attitude.
Why Join Us?
You’ll be joining a supportive and collaborative team where your contribution makes a real difference. We offer a dynamic working environment, opportunities for development and the chance to build a rewarding career within a growing organisation.
If you're passionate about customer service and want to be part of a team that puts people first, we'd love to hear from you. This is an internal only vacancy and external or agency candidates will not be considered.
BH1262
Customer Service Advisor in Bolton employer: ExamWorks Investigation Services Limited
Pure Physiotherapy is an exceptional employer that prioritises both patient care and employee development. Located in Watford, we foster a collaborative work culture where you can thrive professionally while making a meaningful impact on patient experiences. With ample opportunities for growth and a commitment to high-quality service delivery, joining our team means being part of a forward-thinking organisation dedicated to excellence in physiotherapy.
Contact Details:
ExamWorks Investigation Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Bolton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ExamWorks Investigation Services Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ExamWorks Investigation Services Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Bolton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ExamWorks Investigation Services Limited:Your cover letter is your chance to shine! Tell us why you want to work at ExamWorks Investigation Services Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ExamWorks Investigation Services Limited!
How to prepare for a job interview at ExamWorks Investigation Services Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
