At a Glance
- Tasks: Provide hands-on IT support for Windows 11 and Microsoft 365 users.
- Company: Join ExamWorks Investigation Services, a leader in tech support.
- Benefits: Competitive pay, great team culture, and opportunities for growth.
- Other info: Dynamic work environment focused on service quality and security.
- Why this job: Make a difference by solving complex tech issues for users.
- Qualifications: Experience with Windows 11, M365, and strong problem-solving skills.
The predicted salary is between 40000 - 40000 £ per year.
Exam Works Investigation Services Limited is seeking an IT Support Technician (Level 2) to provide hands-on technical support to our end users in Horwich.
The role involves owning complex incidents, supporting Windows 11, Microsoft 365, Azure AD, Intune/MDM and end-user devices, with strong emphasis on service quality and security.
You will work with the Service Desk and IT Operations teams to resolve issues, document tickets accurately, and share knowledge to improve service delivery.
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2nd Line IT Support Specialist – Windows 11, M365 & Intune employer: ExamWorks Investigation Services Limited
Pure Physiotherapy is an exceptional employer that prioritises both patient care and employee development. Located in Watford, we foster a collaborative work culture where you can thrive professionally while making a meaningful impact on patient experiences. With ample opportunities for growth and a commitment to high-quality service delivery, joining our team means being part of a forward-thinking organisation dedicated to excellence in physiotherapy.
Contact Details:
ExamWorks Investigation Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support Specialist – Windows 11, M365 & Intune
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ExamWorks Investigation Services Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ExamWorks Investigation Services Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ExamWorks Investigation Services Limited!
✨Direct Apply to ExamWorks Investigation Services Limited
Let's not forget to apply directly through the ExamWorks Investigation Services Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line IT Support Specialist – Windows 11, M365 & Intune
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ExamWorks Investigation Services Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ExamWorks Investigation Services Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ExamWorks Investigation Services Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
